Senior Business Analyst
USG Insurance Services, Inc.•Canonsburg, PA
•Hybrid
About The Position
The Senior Business Analyst is the key connection between the business and the software development team — someone with a deep understanding of business processes who can see how technology solves problems the business is facing now or may face in the future. This is a role for someone energetic and ambitious who enjoys direct interaction with both business stakeholders and technical teams, and who can translate between the two fluently.
Requirements
- 5+ years of relevant Business Analyst experience
- Bachelor’s degree in business administration, Computer Science, MIS, or a related field
- Experience interacting with executive leadership and software development teams
- Strong analytical and problem-solving skills; able to manage and prioritize multiple projects
- Excellent oral and written communication skills — able to convey business requirements and technical needs clearly and concisely
- Excellent client and interpersonal skills; work effectively with internal and external partners
- Organized, detail-oriented, and comfortable self-managing with ownership of your work
Nice To Haves
- Insurance industry experience, ideally in P&C Insurance or InsurTech (underwriting or sales background also relevant)
- Curiosity and hands-on experience using AI tools to streamline BA deliverables and a willingness to explore new ways AI can improve speed and quality of analysis work
- Experience with JIRA
- Experience with SQL or other report-writing tools
- Familiarity with data mapping for API interfaces
- Experience working with offshore teams
- Experience working in a cloud environment such as AWS
Responsibilities
- Serve as key liaison between the business and IT/development teams
- Analyze complex business problems and assess how technology may solve them
- Recommend solutions — new features, new software, or software updates
- Formalize the objectives and scope of business systems (project planning and startup)
- Consult with the business to develop project requirements and Business Requirements Documentation (BRD)
- Develop user acceptance test plans with the business for new software or major enhancements
- Support solution design by contributing at design sessions, helping translate requirements into workable business solutions
- Recommend additional data or services needed to address key business issues; research third-party solutions as needed
- Adhere to SDLC standards; work with external partners and vendors as needed
- Support UAT execution, post-implementation support, and test case execution
- Act as liaison between business and development to manage requests for additional scope or process changes
- Bridge business and IT during major issues, and provide ongoing support to the business as key issues arise
- Stay current on business processes, strategy, and related system solutions to support continuous improvement
- Participate in system design and configuration activities; translate functional/business specs into technical specs with the technical team
- Develop customer-focused documentation for software solutions (e.g., wireframes, use cases, business rules)
Benefits
- Company-paid Short-Term & Long-Term Disability
- Basic Life
- AD&D
- Team Member Assistance Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Flexible Spending Account
- Dependent Care FSA
- Tuition reimbursement
- A week of hands-on, in-person training with our corporate team
- 24/7 virtual training through USG University
- Generous paid time off
- Company holiday schedule
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What This Job Offers
Job Type
Full-time
Career Level
Senior
