Business Analyst Senior

City of Charlotte•Charlotte, NC

2d•Onsite

About The Position

The Business Analyst II is a hands-on operations analytics role responsible for developing actionable insights that improve decision-making and operational performance across the agency. This role partners with business units to use detailed operational data to investigate performance drivers, diagnose service and operational challenges, evaluate improvement opportunities, and deliver clear, data-driven recommendations. This role involves work of greater scope and complexity than entry-level analyst assignments and requires more advanced analytical judgment. The Business Analyst II translates data into meaningful insights, builds reporting solutions, and supports continuous improvement initiatives by identifying trends, evaluating performance, and quantifying impact. Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service. If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs.

Requirements

Ability to apply analytical methods and tools to interpret data from multiple sources, evaluate performance, and develop clear, actionable dashboards and visualizations that support business decisions.
Experience with data visualization tools such as Power BI or Tableau.
Experience with data analysis tools and programming languages such as SQL, Python, or R.
Familiarity with statistical analysis, forecasting, and performance reporting.
Ability to evaluate business processes, operational issues, and performance data in a structured and independent manner; identify root causes, trends, risks, and opportunities; and develop sound conclusions supported by evidence.
Reviews data and business information critically and logically.
Identifies patterns, issues, and underlying drivers affecting performance or process outcomes.
Develops sound analytical conclusions using appropriate information and methods.
Ability to communicate complex process and data findings clearly and professionally in writing and verbally; prepare strong analytical materials; and present information in a manner useful to managers and stakeholders.
Prepares clear reports, summaries, process documentation, and recommendations.
Communicates findings and business implications in an understandable and organized way.
Supports productive dialogue with managers, staff, and stakeholders regarding analysis and improvement needs.
Ability to organize analytical work, coordinate across stakeholders, manage timelines and follow-up, and support improvement initiatives or cross-functional assignments through completion.
Coordinates assigned analytical work involving multiple deadlines, inputs, or participants.
Tracks open items, action steps, and implementation follow-up effectively.
Maintains continuity and organization across multi-step analytical or improvement efforts.
Ability to work with professional independence, define analytical approaches, resolve moderately complex issues within scope, and determine when to escalate, recommend, or act.
Exercises sound judgment in selecting approaches and organizing work.
Resolves many analytical and coordination issues independently within assigned scope.
Recognizes matters that require management review, broader coordination, or escalation.
Knowledge of principles and practices of business process analysis, operational analysis, and performance measurement.
Knowledge of methods for collecting, validating, organizing, analyzing, and interpreting business and operational data.
Knowledge of business documentation techniques, including process maps, findings summaries, reports, procedures, and analytical work papers.
Knowledge of standard office software, spreadsheet applications, presentation software, and common business reporting tools.
Knowledge of general principles of continuous improvement, workflow analysis, performance management, and business operations support.
Skill in analyzing business processes, operational practices, and performance information.
Skill in preparing clear reports, dashboards, charts, summaries, recommendations, and process documentation.
Skill in organizing and interpreting data from multiple sources to support business decisions.
Skill in using spreadsheets, databases, and reporting tools to perform analysis and present findings.
Skill in working effectively with managers, staff, and cross-functional stakeholders in a professional and collaborative manner.
Ability to learn and apply knowledge of assigned division operations, business processes, terminology, and performance expectations.
Ability to perform varied professional analytical assignments with independence and sound judgment under general direction.
Ability to identify trends, issues, risks, inefficiencies, and opportunities in business processes and data.
Ability to develop practical findings and recommendations supported by analysis.
Ability to support process reviews, reporting activities, and improvement efforts in a structured and dependable manner.
Ability to communicate findings and recommendations clearly, both verbally and in writing.
Ability to manage multiple assignments and deadlines while maintaining organized and reliable work products.
Bachelor’s degree in public administration, operations management, economics, statistics, planning, data analytics, or a related field and four (4) years of professional experience in business analysis, process analysis, operational analysis, data analysis, performance reporting, program analysis, or a related field; or an equivalent combination of education and experience.
Experience independently analyzing detailed operational data from multiple sources to investigate performance issues, evaluate improvement initiatives, and develop actionable recommendations.
Experience using spreadsheets, databases, data analysis and visualization tools, presentation software, and standard office applications to support analysis and decision-making.

Nice To Haves

Experience supporting process improvement, performance management, or operational analysis in a public-sector, transportation, or similarly complex operating environment.
Experience preparing dashboards, performance reports, process maps, standard operating procedures, analytical summaries, or management recommendations.
Experience working with operational, administrative, financial, workforce, customer, safety, quality, or compliance-related data.
Experience supporting or coordinating cross-functional business improvement initiatives.

Responsibilities

Access, integrate, validate, analyze, and interpret detailed data from multiple systems, including operational, financial, workforce, customer, safety, quality, compliance, or other business data.
Develop recurring and ad hoc reports, dashboards, summaries, charts, presentations, and analytical work products for managers and stakeholders.
Investigate trends, anomalies, variances, and performance gaps using detailed business and operational data; diagnose underlying causes and identify actionable improvement opportunities.
Support development, refinement, and maintenance of performance measures, tracking tools, reporting definitions, or other analytical outputs used for management oversight.
Present data findings in a clear and useful manner to support planning, review, and decision-making.
Help monitor the results of operational changes or improvement initiatives and assess observed impacts through data and stakeholder input.
Support a culture of continuous improvement through structured analysis, documentation, and follow-through.
Research business issues, operating concerns, performance questions, and process-related topics using available data, records, staff input, and other sources.
Prepare written analyses, business summaries, process maps, findings, recommendations, and decision-support materials for management review.
Develop and maintain documentation related to business practices, performance measures, standard operating procedures, process guidance, reporting logic, or analytical methodologies.
Organize and maintain reference materials, data, and supporting documentation related to assigned projects and recurring responsibilities.
Translate analytical work into practical business language and actionable recommendations.
Work with managers, supervisors, frontline staff, and support departments to gather information, clarify business practices, validate findings, and support assigned analysis.
Participate in or facilitate meetings, interviews, work sessions, reviews, or process discussions related to business operations and improvement efforts.
Coordinate assigned analytical work involving multiple participants, deadlines, departments, or inputs.
Communicate findings, trends, process information, and recommendations clearly and professionally to assigned stakeholders.
Support alignment and consistency in business practices, reporting approaches, and performance understanding across affected groups.