Senior Business Analyst

Software Mind Americas

About The Position

We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work! Project – the aim you’ll have White-label B2B e-commerce platform for a leading US promotional products company. The platform is built on Shopify Plus (Hydrogen) with a .NET 8 microservices backend on AWS, supporting multiple branded storefronts and integrating with a range of legacy systems including ERP, order management, inventory, pricing, and marketplace connectors (Amazon, Walmart). This is a brownfield modernisation programme with real complexity: multiple vendors, multiple stakeholder groups (business, product, tech, marketing), phased delivery across POC, MVP, and full launch, and requirements that span backend services, front-end UX, and third-party integrations. The gap between business intent and engineering-ready specifications has been identified as a critical risk — and this role exists to close it. Position – how you’ll contribute Own the end-to-end requirements process: elicitation, analysis, documentation, validation, and traceability across POC, MVP, and full-launch phases Translate business requirements into structured, engineering-ready artefacts: use cases, user stories, acceptance criteria, and service-level specifications Work directly with client stakeholders (business, product, marketing, operations) to surface, clarify, and prioritise requirements — resolving ambiguity before it reaches dev Map requirements to Jira epics, features, and tickets in collaboration with the Team Lead and Project Manager; maintain the single source of truth in SharePoint / Confluence Facilitate and document discovery sessions, refinement workshops, and stakeholder reviews across functional areas: Order Management, Identity & Auth, Pricing, Inventory, Catalog, Notifications, and Analytics Identify and flag gaps between business requirements and existing user stories; ensure all delivery teams are working from aligned, up-to-date specifications Analyse legacy systems and current-state workflows to inform migration planning and identify integration dependencies Support phase-boundary decisions (POC vs MVP vs full launch) by maintaining clear scope documentation and change control records Define and document acceptance criteria for each service and integration point; support QA in test case derivation

Requirements

3+ years of experience as a Business Analyst on software delivery projects, ideally in agile/scrum environments
Proven ability to translate complex business needs into structured, developer-ready requirements (user stories, use cases, acceptance criteria)
Experience facilitating workshops and discovery sessions with mixed technical and non-technical stakeholders
Comfort working across backend and frontend domains — able to engage meaningfully with engineers on API contracts, data flows, and service dependencies
Experience maintaining requirements traceability across tools such as Jira, Confluence, and SharePoint
Strong analytical thinking: ability to identify gaps, ambiguities, and conflicts in requirements before they become delivery risks
Excellent written and spoken English — clear, concise documentation and confident stakeholder communication
Experience in brownfield or platform modernisation projects, including mapping legacy system behaviour and supporting migration planning

Nice To Haves

Familiarity with e-commerce platforms — Shopify Plus, BigCommerce, or similar
Experience with multi-vendor delivery models and managing requirements across multiple development teams
Exposure to backend service design concepts: REST APIs, event-driven architecture, microservices, data flows
Understanding of B2B e-commerce, promotional products, or print-on-demand business models
Familiarity with ERP systems (e.g., Great Plains), marketplace integrations (Amazon, Walmart), or MarTech tooling (Klaviyo, GTM, GA4)
Experience with P0/P1/P2 prioritisation frameworks and phase-based scope management

Responsibilities

Own the end-to-end requirements process: elicitation, analysis, documentation, validation, and traceability across POC, MVP, and full-launch phases
Translate business requirements into structured, engineering-ready artefacts: use cases, user stories, acceptance criteria, and service-level specifications
Work directly with client stakeholders (business, product, marketing, operations) to surface, clarify, and prioritise requirements — resolving ambiguity before it reaches dev
Map requirements to Jira epics, features, and tickets in collaboration with the Team Lead and Project Manager; maintain the single source of truth in SharePoint / Confluence
Facilitate and document discovery sessions, refinement workshops, and stakeholder reviews across functional areas: Order Management, Identity & Auth, Pricing, Inventory, Catalog, Notifications, and Analytics
Identify and flag gaps between business requirements and existing user stories; ensure all delivery teams are working from aligned, up-to-date specifications
Analyse legacy systems and current-state workflows to inform migration planning and identify integration dependencies
Support phase-boundary decisions (POC vs MVP vs full launch) by maintaining clear scope documentation and change control records
Define and document acceptance criteria for each service and integration point; support QA in test case derivation