Sr. Business Analyst - UHC COVE- Provider Experience

UnitedHealth Group•Minnetonka, MN

1d•Hybrid

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. We’re seeking a proactive, data driven Senior Business Analyst who brings curiosity, analytical depth, and strategic thinking to complex problems. This role is ideal for someone who thrives in a fast paced environment, collaborates across diverse functions, and can independently lead analysis from discovery through executive ready recommendations. As part of our COVE team, you’ll work in an in office, real time environment focused on elevating provider and operational experiences. The team monitors key trends and experience signals to help the business quickly detect opportunities to improve operations and remove friction. In this role, you’ll help establish new analytical frameworks, provide thought leadership, and enhance analytical rigor while driving continuous improvements. This is a hybrid role requiring an average of four (4) in office days per week working from the Minnetonka, MN location.

Requirements

3+ years of experience in business analysis, data analysis, operations, claims, or provider-facing functions, with demonstrated progression in scope or complexity
Advanced Excel skills (functions, pivot tables, large dataset manipulation)
SQL proficiency with experience querying large datasets across multiple tables
Intermediate PowerPoint proficiency with experience presenting insights
Must reside in Minnesota and be able to work in the Minnetonka, MN office

Nice To Haves

Experience with provider operations, claims processing, prior authorization, credentialing, or provider servicing workflows- ideally within healthcare, insurance, or regulated industries
Experience analyzing multi-channel feedback and operational data (e.g., calls, surveys)
Familiarity with data visualization tools (e.g., Power BI or equivalent) and ability to interpret complex visualizations
Comfort navigating unstructured or unfamiliar data environments and building new analytical approaches
Understanding of healthcare claims lifecycles, denial/appeal processes, or provider network operations
Proven ability to deliver creative, tailored insights that align with business goals
Proven analytical and problem-solving skills with experience working with large, complex datasets
Ability to independently lead complex projects and offer strategic insights
Proven ability to manage multiple priorities and respond to evolving business needs
Exceptional written communication; able to tailor messaging to various audiences
Detail-oriented with strong data accuracy and quality standards

Responsibilities

Analyze operational and claims data, including provider feedback, contact patterns, claims trends, authorization workflows, and performance metrics to identify opportunities for process, cost, and experience improvements
Monitor and interpret dashboards and key metrics to surface trends and emerging friction points across provider-facing operations and journeys
Collaborate closely with Provider Services, Claims, Clinical Operations, Network, Product, and other cross-functional teams to address issues and elevate end-to-end provider experiences
Lead intake and scoping for analysis requests, define problem statements, and deliver insights that influence strategic decisions
Independently own complex analytical projects from concept through delivery, including navigating unfamiliar data environments and building analyses from scratch
Present insights to senior leaders and cross-functional partners using strong data storytelling, visuals, and business framing
Track the impact of implemented recommendations and refine approaches based on results and feedback
Strengthen team capabilities by identifying process improvements, refining methodologies, and sharing best practices with peer analysts