Data Analyst 1 - UHC COVE - Provider Experience
About The Position
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. As part of our COVE team, you’ll work in an in office, real time environment focused on elevating provider and operational experiences. The team monitors key trends and experience signals to help the business quickly detect opportunities to improve operations and remove friction. In this role, you’ll support daily monitoring workflows, contribute to analytical projects, and build foundational skills in detection, escalation, and data storytelling. We’re seeking a data-driven, detail-oriented analyst to join our team and help elevate the provider experience with UnitedHealthcare through operational insights and strategic recommendations. This role is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is passionate about turning data into action. This is a hybrid role requiring an average of four (4) in office days per week working from the Minnetonka, MN location.
Requirements
- 1+ years of experience in data analysis, business analysis, operations, or related analytical roles
- Proficiency in Excel, including pivot tables, formulas, and data manipulation
- Basic SQL proficiency or willingness to learn
- Intermediate PowerPoint skills with experience communicating recommendations
- Proven analytical and problem-solving skills with experience working with large, complex datasets
- Proven ability to manage multiple priorities and respond to real-time business needs
- Solid written and verbal communication skills with the ability to tailor messaging to various audiences
- Detail-oriented with a commitment to accuracy and quality
- Reside in Minnesota and be able to work in the Minnetonka, MN office
Nice To Haves
- Experience in provider operations, claims, prior authorization, credentialing, or provider servicing- ideally within healthcare, insurance, or regulated industries
- Experience analyzing multi-channel feedback (e.g., voice, digital interactions, surveys) in an operational context
- Advanced Excel skills, including cleansing and structuring large datasets
- Familiarity with data visualization tools (e.g., Power BI or equivalent)
Responsibilities
- Analyze operational data, including provider feedback, contact patterns, claims metrics, authorization data, and performance indicators to identify opportunities for process improvement, cost optimization, and experience enhancement
- Monitor and interpret dashboards, reports, and KPIs to detect trends and potential friction points across provider contact and operational journeys
- Collaborate with teams across Provider Services, Claims, Clinical Operations, Network, Product, and other functions to drive improvements and resolve experience issues
- Support intake and discovery for ad hoc analysis requests, help define scope, and deliver insights that inform strategic decisions
- Present findings to senior leadership through clear, compelling narratives and visualizations
- Track the impact of implemented recommendations and continuously refine approaches based on feedback and outcomes
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
