Senior Business Analyst

Fraser Health•Surrey, BC

20h•Hybrid

About The Position

The Digital Patient and Provider Experience portfolio has a relief Senior Business Analyst position available supporting the Community Mental Health and Substance Use services within Fraser Health. This is a relief full-time hybrid position located at Central City in Surrey, BC and will be available until August 2027 or the return of incumbent. The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies. Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health. The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management. Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.

Requirements

Bachelor's degree in Health Information Science or related field.
3-5 years recent related experience in a medium to large sized organization.
Including experience with health and corporate information systems.
Experience working with health and corporate information systems, including PARIS, Profile, and Meditech
Demonstrated knowledge of health and corporate information systems.
Ability to analyze business processes and business specifications.
Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
Analytical reasoning and problem solving skills.
Ability to communicate effectively both verbally and in writing.
Ability to deal effectively with others.
Ability to organize and prioritize work.
Ability to work independently and as a member of a team.
Physical ability to perform the duties of the position.

Nice To Haves

Drive key portfolio initiatives, including project execution, system operations support, documentation development, and mentorship of Business Analysts.
Act as a trusted liaison between clinical teams and technical stakeholders, ensuring alignment with best practices in IT and change management.
Apply your deep knowledge of health informatics, business processes, and system integration to deliver impactful solutions.
Translate complex business needs into actionable application requirements using your expertise in project management and the systems development life cycle.
Enhance the performance, support, and sustainability of enterprise systems across the portfolio.

Responsibilities

Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.
Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.
Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.