Senior Business Analyst

Scotiabank • Toronto, ON

6d • Onsite

About The Position

The Senior Business Analyst is part of the Employee Technology Solutions & Support team within the Employee Digital Experience (EDX) department. The team focuses on transforming the technology support experience by driving innovation, enhancing digital capabilities, and enabling impactful organizational change for Scotiabank employees. In this role, you act as a key collaborator on agile project teams, responsible for eliciting, analyzing, and defining business requirements and technology-agnostic solutions. You bridge the gap between business stakeholders and technology partners (e.g., vendors, infrastructure, and development teams) to deliver effective outcomes. The role requires a strong foundation in business analysis best practices, along with the ability to quickly learn new tools, technologies, and processes to support evolving team priorities and strategic initiatives.

Requirements

• 3+ years of experience working as a business analyst, business systems analyst or related field.
• Ability to operate, adapt and pivot in a demanding, dynamic environment, multiple tasks, competing priorities, working with numerous partners and tight deadlines.
• Good understanding of current technology practices, systems development techniques, including requirements specification and testing methodologies, and keep current with rapidly changing technology to effectively apply technology to the solution of a business problem.
• Ability to adapt at working in both Agile and traditional Waterfall SDLC methodologies.
• Working knowledge or exposure to Service Now
• Ability to deliver on multiple concurrent projects.
• Ability to work both independently and collaboratively within a business team.
• Strong communications skills
• Highly motivated self-starter willing to jump in and learn new tools as needed to support strategic initiatives.
• Bachelor’s degree or higher in business administration or computer science

Nice To Haves

• ITIL, or equivalent certifications.
• Experience in global or multi-regional support environments.
• Bilingualism (English/Spanish)

Responsibilities

• Lead collaborative sessions and partner with business and technical teams to gather, analyze, and review requirements for system changes, process improvements, and project delivery, while advocating for a strong customer experience.
• Create project artifacts to communicate updates and document findings and analysis, such as business and technical requirements, gap analyses, scope matrices, use cases, sequence diagrams, future-state proposals, and UAT plans.
• Work closely with the development and project teams during delivery to implement requirements, capture defects, prioritize work, and guide QA testing so test cases align with requirements and user stories.
• Deliver training and ongoing change management support before and after implementation of services, products, or processes.
• Promote a high-performance, inclusive work environment.
• Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Opportunities for community engagement & belonging with our various programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior