Senior Business Analyst - Tangerine

Scotiabank • Toronto, ON

2d • Hybrid

About The Position

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work. Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment. Let’s shape the future of banking together!

Requirements

• 5+ years of work experience in a Business Analyst role (or equivalent) with preference in the digital space (Mobile, Web/Online).
• Working experience with microservices and APIs.
• Strong analytical skillset required.
• Agile mindset and working knowledge and experience in various delivery models, including agile, waterfall, hybrid frameworks.
• Proven methods of aligning stakeholders and communicating information that enables transparency on the underlying issues and potential solutions.
• Customer-centric mentality.
• High proficiency in MS Word and MS Visio and thorough experience with as-is to-be process flow mapping and sequence diagrams.
• Working knowledge in the use of JIRA / Confluence.
• Effective presentation, facilitation, analysis and problem solving skills.
• Able to work independently with focus on time management to meet deadlines.
• Ability to deliver seamless execution whether on-site or remote.
• Ability to work in a fast-paced, demanding and rapidly changing environment.
• Ability to deal with high-level of ambiguity.
• Detail-oriented with a high degree of accuracy and results-oriented; be diligent and work with a sense of urgency.
• Very strong organizational sense and effective time and priority management.
• Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, managers and subject matter experts and ability to negotiate effectively.
• Strong strategic relationship skills.
• Comfort and confidence adapting to new tools and ways of working.
• AI fluency.
• A craving to contribute to a high-performing team.
• Ability to drive results in periods of change.
• Track record of fostering an inclusive culture.

Nice To Haves

• Hands-on experience using Postman.
• Previous Delivery partner roles (i.e. QA, Dev, Design, Process, etc.).
• Technical background.
• International Institute of Business Analysis (IIBA) certification.
• Product Owner experience.

Responsibilities

• Elicit, analyze, validate, define, and write business requirements and technology-independent processes and solutions that meet the needs across various domains.
• Bridge the gap between business needs and technology solutions, keeping customer centricity and digital experience top of mind.
• Support requirements related to activities across the lifecycle of the initiative (e.g., design and development, testing, implementation).
• Collaborate and actively engage with other Business Analysts and contribute to the Business Analysts Community of Practice (CoP).
• Work with the Product Owner, Designer, Technical Lead and Stakeholders to capture and document the product vision and business and technical requirements.
• Understand and communicate stakeholder requirements and distribute relevant information, documentation, and artifacts to stakeholders.
• Prepare, complete, and ensure compliance of business and technical requirements based on business needs; serve as the point person for clarity of vision and requirements.
• Document requirements using interviews, document analysis, requirements workshops, surveys, use cases, scenarios, business analysis, workflow analysis, and modern agile practices (e.g., canvas and user story mapping).
• Support the Product Owner in managing requirements-related activities and deliverables throughout the delivery life cycle (e.g., change requests, issues, risks, schedules, status reporting).
• Identify, anticipate, assess, manage, and resolve issues and risks related to requirements' activities and deliverables.
• Translate standard business and technical requirements into user stories and acceptance criteria.
• Support story mapping by decomposing epics into user stories.
• Support the Product Owner with data insights to drive customer-centric experiences and priorities.
• Proactively communicate and collaborate with external and internal stakeholders.
• Develop and maintain thorough knowledge of product, system, and process capabilities and promote customer-centric solutions.
• Execute and maintain the requirement traceability matrix to meet audit requirements.
• Championing a client-obsessed culture.
• Leveraging a growth mindset, embracing learning and continuous improvement.
• Contributing to a dynamic workplace fostering trust, integrity and inclusion.
• Removing obstacles to drive momentum across teams.

Benefits

• Access to thousands of online and in-person courses for career growth.
• Help to save for your future and invest in your total well-being through Tangerine benefits.
• Workspace flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed