Senior Business Analyst

Symbiotic Digital • Toronto, ON

3d • Hybrid

About The Position

The Senior Business Analyst will play a key role in delivering a major CRM-based funding management solution. This position involves working closely with business stakeholders and vendor teams to gather requirements, define business needs, and ensure successful delivery of system functionality using Salesforce technologies. The role requires strong expertise in public sector environments, Salesforce CRM platforms, and Agile delivery methodologies. The successful candidate will contribute to building scalable solutions and supporting broader enterprise CRM initiatives.

Requirements

• Bachelor’s degree in Computer Science or equivalent experience
• 5+ years of experience delivering Salesforce CRM solutions
• 5+ years of experience with Agile and SDLC methodologies
• 3+ years of experience developing Salesforce solutions in the public sector
• 5+ years of experience with Salesforce PSS Grantmaking or similar Salesforce cloud modules (e.g., Nonprofit Cloud, Public Sector Solutions, Health Cloud, Sales Cloud)
• 5+ years of experience with Azure DevOps and user story creation
• 3+ years of experience integrating Salesforce with third-party systems
• Strong analytical, problem-solving, and critical thinking skills
• Excellent communication and stakeholder engagement skills
• Experience with Microsoft Office tools, O365, SharePoint, and Teams

Nice To Haves

• PMI-PBA or IIBA CCBA certification
• Salesforce Business Analyst Certification
• Salesforce Nonprofit Cloud Consultant Certification
• Financial background (e.g., CPA or equivalent experience)
• Experience in healthcare or funding management environments

Responsibilities

• Lead ongoing business requirements analysis and definition for a Funding Management System and related enhancements
• Act as the primary liaison between business stakeholders and vendor teams
• Conduct business analysis activities, including requirements gathering and documentation
• Support Agile delivery processes, including: User story creation and refinement, Sprint planning, backlog management, and sprint reviews, User acceptance testing (UAT)
• Ensure business requirements are accurately captured and align with quality standards
• Collaborate with stakeholders to support enterprise CRM roadmap initiatives
• Develop business process flows, test cases, and documentation artifacts
• Facilitate communication between technical teams and business users

What This Job Offers

• Job Type: Full-time
• Career Level: Senior