Senior Business Analyst- ePace Program

State of Maryland • Baltimore City, MD

17h • Onsite

About The Position

The Senior Business Analyst leads requirements definition, process design, and analytical work for ePACE, the Maryland Department of Human Services’ OpenGov-based statewide procurement and invoicing platform serving all 24 Maryland jurisdictions. Under the direction of the ePACE Program Lead, the role operates with significant autonomy and owns the requirements lifecycle, establishes documentation and analysis standards for analysts and subject-matter experts, represents the Program Lead in vendor and stakeholder engagements, and converts system data into executive-ready analysis while anticipating operational, business, and compliance risks. The position supports the DHS mission to deliver timely economic support and services to Marylanders.

This is a full-time contractual position with the Maryland Department of Human Services, Office of Technology for Human Services, located at 1100 Eastern Blvd, Baltimore, Maryland. The position leads Phase 2 requirements strategy and facilitates requirements and process-design sessions with senior subject-matter experts across Procurement, Budget & Finance, OCM, and the Help Desk. It also serves as the senior business-side counterpart to the OpenGov vendor team, designs and oversees user acceptance testing, and develops current- and target-state workflows for procurement, invoicing, and approval/signature paths.

Contractual employees working for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program who have a current employment contract and work at least 30 hours per week or an average of 130 hours per month may be eligible for subsidized health benefits for themselves and dependents. The employee pays 25% of medical and prescription premiums; the State subsidizes the remaining 75%. Dental coverage, accidental death and dismemberment insurance, and life insurance are available at the employee’s full premium cost. Contractual leave may be granted at one hour for every 30 hours worked, up to 40 hours per calendar year.

Requirements

• Three years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on application functionality for agency or statewide systems housed on mainframe computers or large client-server platforms.
• Alternatively, a bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology, or a related field, with specific coursework in automated information systems, and two years of the specified experience.
• Alternatively, an associate’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology, or a related field, with specific coursework in automated information systems, and two years and six months of the specified experience.
• Alternatively, U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field may substitute year for year for the required experience.

Nice To Haves

• One year of experience gathering, documenting, and managing business or system requirements for a software implementation or enhancement.
• One year of experience supporting a procurement, e-procurement, ERP, or financial management system, including configuration, testing, or vendor coordination.
• One year of experience performing data analysis using spreadsheet software and/or exports from an issue-tracking system such as Jira, including building reports and validating data quality.
• One year of experience coordinating or conducting user acceptance testing, including developing and executing test scripts.
• One year of professional experience in a State, local, or federal government agency, ideally involving procurement, finance, or an IT program.

Responsibilities

• Lead Phase 2 requirements strategy, including tiering, sequencing, dependency mapping, and a staged define-then-build gate structure for leadership decision-making.
• Facilitate requirements and process-design sessions with senior subject-matter experts across Procurement, Budget & Finance, OCM, and the Help Desk.
• Write business rules, user stories, and acceptance criteria, and maintain traceability from the Statement of Work through the backlog to delivered functionality.
• Set documentation and analysis standards for other analysts and subject-matter experts.
• Represent the Program Lead in vendor and stakeholder engagements and serve as the senior business-side counterpart to the OpenGov vendor team.
• Translate business intent into implementable requirements and hold vendor deliverables to acceptance criteria.
• Design and oversee user acceptance testing (UAT), including adjudicating defects versus change requests.
• Design current- and target-state workflows across procurement, invoicing, and approval/signature paths, and anticipate potential failure points before production.
• Convert system data into executive-ready analysis and anticipate operational, business, and compliance risks.

Benefits

• Eligible contractual employees may receive subsidized health and prescription coverage for themselves and eligible dependents; employees pay 25% of premiums and the State subsidizes 75%.
• Dental coverage is available at the employee’s full premium cost.
• Accidental death and dismemberment insurance is available at the employee’s full premium cost.
• Life insurance is available at the employee’s full premium cost.
• Contractual leave may be granted at one hour for every 30 hours worked, up to 40 hours per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed