Senior Business Analyst

Hansen • Columbia, SC

6d

About The Position

Hansen Technologies is a global software and services provider serving the energy, water/utilities, and telecommunications industries. They are embedding AI enablement across their operations to automate workflows, enhance service delivery, and drive innovation. This role involves consulting with clients to align business processes with Hansen CIS products, managing business requirements throughout the project lifecycle, and collaborating with various teams to ensure solutions meet client expectations. The position also includes training clients, advising on software configuration, and mentoring junior analysts.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field; equivalent Business Analyst experience in a software development environment may also be considered.
• 5+ years of professional experience as a CIS Business Analyst.
• Strong analytical skills, with the ability to independently investigate client questions, issues, and root causes.
• Self-motivated and committed to delivering high-quality service to clients.
• Consulting experience in client-facing environments.
• Experience delivering training and presentations in remote and onsite settings.
• Senior Business Analyst experience supporting CIS implementation projects.
• Accountable for producing accurate, complete, high-quality deliverables with minimal direction.

Nice To Haves

• Familiarity with Hansen CIS or Banner CIS systems.
• Experience in a similar role working in utilities (water, gas and electricity) industry.
• Strong background in training
• Strong background in consulting
• Knowledgeable in AI enabled solutions

Responsibilities

• Consult with clients to align and streamline business processes with Hansen CIS products.
• Own business requirements throughout the project lifecycle, including analysis, design, development, configuration, testing, and implementation.
• Plan and lead requirements sessions to understand customer objectives and business goals.
• Deliver training sessions and hands-on workshops to build client proficiency in Hansen CIS.
• Advise customers on software configuration changes needed to support their business objectives.
• Collaborate with Product Managers, Developers, and QA teams to ensure solutions meet client expectations.
• Identify and help resolve software issues, including documenting client requirements in functional specifications.
• Translate business needs into functional specifications and user stories for development teams.
• Present effectively to project teams, executives, clients, and external audiences.
• Mentor and provide professional guidance to junior analysts.
• Apply familiarity with AI techniques that support automation, reuse, and document creation where beneficial.

Benefits

• Global team collaboration
• Diverse and inclusive culture
• Values such as People and Family, Treat It Like It’s Your Own, Focused and Committed, and One United Team
• Equal opportunity employer

What This Job Offers

• Job Type: Full-time
• Career Level: Senior