Senior Business Analyst, Financial Health Strategy

Capital One • McLean, VA

5d • $101,100 - $138,400

About The Position

As a Senior Business Analyst at Capital One, you will apply strategic and analytical skills to major company challenges, working with professionals to develop and test strategies that affect business results. The role is part of the Financial Health and Inclusion Team in Retail Bank, where you will serve as a financial health consultant to bank partners and influence strategy for the bank’s products, tools, processes, and customer experiences.

You will evaluate how bank products, tools, processes, and experiences affect customers’ financial health; develop analytical business cases; run tests; evolve financial health measurement; produce insights about customer financial health; and innovate products and services to inform the financial health and inclusion strategy. You will collaborate with product managers, data analysts, risk advisors, and partners across the company.

The position also involves identifying business challenges and opportunities, analyzing product and pricing strategies, supporting marketing and customer experience efforts, and using analysis and modeling to support credit risk improvements. You will frame problems, develop and test hypotheses, develop solutions, assess operational feasibility, lead implementation, and establish monitoring plans. The role requires sound analytical judgment, communication, leadership, results orientation, and the ability to work in a fast-paced, dynamic environment.

The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers a comprehensive benefits package; eligibility varies by employment and management status.

Requirements

• At least 2 years of professional experience performing analysis.
• Currently has, or is in the process of obtaining by the scheduled start date, a bachelor’s degree in a quantitative field or a master’s degree in a quantitative field or an MBA with a quantitative concentration.
• A proven track record of analytics-based decision-making and problem-solving, with strong quantitative and conceptual thinking skills.
• Strong business judgment, leadership, integrity, and responsible decision-making.
• Strong written and oral communication, strategic influencing, interpersonal, and negotiation skills.
• A strong focus on achieving short- and long-term goals and the ability to execute in an uncertain and changing environment.
• A track record of thriving in a fast-paced, entrepreneurial, and dynamic environment.

Nice To Haves

• Master’s degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, or Engineering.
• At least 1 year of experience in statistical model building.
• At least 1 year of experience in market research.
• At least 1 year of experience in SQL querying.
• At least 2 years of experience in business analysis.
• At least 1 year of experience in consulting.
• Previous consulting experience.

Responsibilities

• Identify business challenges and opportunities for improvement and use analysis to make strategic or tactical recommendations.
• Perform modeling and analytics to assist with new product and pricing strategies for lending products.
• Support direct-to-consumer marketing efforts for select products and strategic intent for products distributed through the retail channel.
• Develop targeted insights to inform new customer experiences, technology, concepts, and go-to-market strategies.
• Support improvements in credit performance by connecting future consumer credit trends to historical behavior, creating risk models, and testing hypotheses through monitoring and analysis.
• Frame problems, develop hypotheses, conduct tests and analysis, develop solutions, assess operational feasibility, lead implementation, and develop monitoring plans.
• Work with colleagues across IT, Sales, Operations, Finance, and other areas to improve quality, volume, service, and profitability.
• Evaluate bank products, tools, processes, and experiences for their impact on customers’ financial health.
• Build analytical business cases, run tests, evolve financial health measurement strategy, and produce insights about customer financial health.
• Innovate products and services to inform and drive the financial health and inclusion strategy.
• Work closely with product managers, data analysts, risk advisors, and bank partners.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level