Management Services Senior Business Analyst

IBOC•San Antonio, TX

16h•Onsite

About The Position

The Senior Business Analyst is responsible for collaborative technical and business partnerships of assigned applications and ongoing support. The Senior Business Analyst will serve as a liaison between the business/operations and IT teams to provide guidance and the coordination of enhancements, reports, documentation, and version control as needed.

Requirements

Facilitation
Excellent verbal and written communication skills
Active listening
Complex problem-solving
Conflict resolution
Coordination
Critical thinking
Monitoring
Negotiation
Service orientation
Speaking
Social perceptiveness
Systems evaluation
Systems analysis and evaluation
Time management
Teamwork
Calmness in high stress times
Judgment and decision making
Organization
Risk management
Information technology
Associate degree or higher in a related field or 3+ years relevant work experience or analyst experience
Experience with Microsoft Office products: Excel, Word, PowerPoint, Outlook, Visio

Nice To Haves

Relatable knowledge and experience of Information Technology principles and concepts preferred
Knowledge of banking principles and concepts preferred

Responsibilities

Serves as a liaison between the business/operations team and IT teams
Partner with business executives across all markets to assess needs of the departments and branches for the assigned applications
Facilitates the definition of business needs, requirements, and process optimization goals for the assigned application(s)
Communicates business needs with appropriate operations and IT executives to formulate executable plans to meet needs of the business
Facilitates the design, documentation, analysis, creation, and testing of the assigned application based on user design specifications
Work cross functionality to solve problems and implement changes through implementation and on-going maintenance of the application(s)
Collaborates with the vendor/internal team on functional issue resolution
Develops reports
Prepares trend analysis based on reporting data from the application and provide necessary analytics to the business team
Assist in the management of goals based on KPI’s set by the business, i.e. past due notices, low score targets, etc.
Addresses functional application questions for management and users
Supports and focuses on prioritization from business team’s end user’s perspective for new requirements and enhancements
Facilitates regular meetings to address issues, enhancements, etc.
Collaborates with the technical teams on the Change Management planning and implementation
Coordinates, in conjunction with technical teams, the Disaster Recovery testing
Displays acceptable Leadership core competencies, and is committed to continued development of strengths and gaps, in the following categories: Individual Work Characteristics, Decision-Making, Planning and Organizing, Leadership Styles, Interpersonal skills, Communication skills, Project Management
Other duties as assigned