Senior Business Analyst

Fraser Health•Surrey, BC

25d•Onsite

About The Position

The Health Informatics – Clinical Ancillary Services portfolio has a permanent Full-time Senior Business Analyst position available to support our Surgery, Anesthesia, and Medical Device Reprocessing areas across Fraser Health. This role involves utilizing technical skills and information systems knowledge to drive digital health transformation and leadership growth. The Senior Business Analyst will support a busy technical portfolio with multiple production systems, facilitate cross-functional meetings, align clinical and technical priorities, and drive strategic initiatives. Responsibilities include applying expertise in system design, workflow analysis, production troubleshooting, and application integration in an operations-based environment. The role contributes to changing lives in healthcare by delivering comprehensive business, technical, and systems analysis for Surgery, Anesthesia, and Medical Device Reprocessing services. Key activities include supporting the implementation and uptake of specialized electronic clinical solutions, enabling key portfolio activities like project implementation and operational system support, developing technical and business documentation, facilitating collaborative meetings, acting as a liaison for clinical programs by translating needs into technical requirements, performing detailed workflow and gap analysis, collaborating with technical teams and vendors on system integration, supporting troubleshooting and root cause analysis for production issues, developing detailed artifacts, supporting system configuration and testing, and utilizing knowledge of health informatics standards. The position is based at Central City Offices in Surrey B.C. Fraser Health is a fast-paced, mission-driven organization that values innovation and excellence in healthcare, offering opportunities for professional development and a competitive benefits package. Candidates should be aware that certain IM/IT roles may transition to a new provincial shared services organization, BC Shared Health Services, as part of broader system transformation.

Requirements

Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience.
Three (3) to five (5) years of recent, related experience in a medium to large sized organization.
Experience with health and corporate information systems.
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Demonstrated knowledge of health and corporate information systems.
Ability to analyze business processes and business specifications.
Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
Analytical reasoning and problem solving skills.
Ability to communicate effectively both verbally and in writing.
Ability to deal effectively with others.
Ability to organize and prioritize work.
Ability to work independently and as a member of a team.
Physical ability to perform the duties of the position.

Nice To Haves

Support the implementation and uptake of specialized electronic clinical solutions used for Surgery, Anesthesia, and Medical Device Reprocessing across Fraser Health.
Enable key portfolio activities, including supporting the implementation of projects, providing operational support for systems, and developing technical and business documentation.
Facilitate collaborative meetings that bring together clinical stakeholders, technical teams, and vendor to align on goals, surface challenges, and drive consensus.
Act as a liaison for clinical programs by translating complex clinical workflows and operational needs into technical requirements and system design specifications.
Perform detailed workflow analysis, gap analysis, and impact assessments to support system enhancements, upgrades, and integration initiatives.
Collaborate with technical teams and vendors to support system integration, interface design, and data exchange between clinical applications.
Support troubleshooting and root cause analysis for production issues across integrated clinical systems, working with infrastructure, application, and vendor teams to resolve problems.
Develop detailed artifacts such as process maps, technical specifications, data mapping documentation, interface requirements, and test plans.
Support system configuration, testing (SIT/UAT), release coordination, and production readiness activities for new features and upgrades.
Utilize knowledge of health informatics standards, interoperability, and clinical systems architecture to inform solution design and implementation.
Translate business needs and clinical workflows into application requirements based on your knowledge of project management processes and the systems development life cycle.
Apply strategic thinking to guide solution design, prioritize initiatives, and support long-term portfolio planning.
Improve operational support, system reliability, and sustainment of enterprise systems within the portfolio.

Responsibilities

Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.
Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.
Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.