Senior Business Analyst

Segra•Charlotte, NC

1d•Hybrid

About The Position

Segra is searching for a qualified and experienced Senior Business Analyst to join us in a full-time capacity. The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week. The Senior Business Analyst will be responsible for collection and documentation of all As Is processes. They will work with Department Leaders to collect business requirements for process revisions, enhancements, and the creation of To Be processes. This includes identifying and evaluating a business's current processes involving analyzing existing workflows, systems, and practices to understand how work is currently being done. They will work with IT to project manage process/requirement work, assist with budget management, and manage all end-to-end coordination and communication with internal stakeholders to ensure process changes do not negatively impact other organizations. The Senior Business Analyst will also proactively monitor end-to-end processes to recommend and communicate gaps and areas of improvement.

Requirements

Bachelor’s Degree and/or equivalent experience
Minimum of 5 years of experience pertaining to the telecommunications industry desired
Process management experience required
Project management experience desired
MS Office knowledge
Knowledge and experience with telecommunications network technologies, protocols, and operations
Ability to develop and coordinate multiple processes and business requirements
Ability to manage associated budgets
Demonstrated clear, informative, persuasive and collaborative verbal and written communication skills
Must have the ability to work independently and effectively in a fast-paced environment
Must exhibit honesty, integrity and courtesy in all interactions
Must possess strong work ethic in supporting customer needs, responding promptly and consistently

Responsibilities

Collection and documentation of all As Is processes.
Work with Department Leaders to collect business requirements for process revisions, enhancements, and the creation of To Be processes.
Identify and evaluate a business's current processes involving analyzing existing workflows, systems, and practices to understand how work is currently being done.
Work with IT to project manage process/requirement work.
Assist with budget management.
Manage all end-to-end coordination and communication with internal stakeholders to ensure process changes do not negatively impact other organizations.
Proactively monitor end-to-end processes to recommend and communicate gaps and areas of improvement.