Senior Business Analyst | Active Secret clearance

General Dynamics Information Technology•USA VA Home Office (VAHOME), VA

1d•$97,968 - $126,500•Remote

About The Position

GDIT is hiring a Senior Business Analyst for the Naval Enterprise Service Desk (NESD) program, which is deploying a cognitive AI platform integrated with a commercial IT Service Management (ITSM) solution to consolidate Tier 1 IT service desks and automate incident resolution. The role works with an agile team of product owners, system users, developers, and Government and Program stakeholders to translate business needs into technical requirements for service desk capabilities across the Cognitive AI platform, Contact Center, and ITSM suite. The analyst ensures requirements are clear, traceable, testable, and prioritized, and that proposed solutions align with stakeholder needs, Navy ITSM objectives, mission requirements, and program constraints. The position is remote and requires U.S. citizenship and an active Secret clearance.

Requirements

Active Secret security clearance.
At least 3 years of experience translating business requirements into technical requirements for software engineering or similar technical teams, including work on complex or multi-system initiatives.
Practical familiarity with AI, cognitive, or machine learning concepts, or a strong interest and demonstrated ability to learn them quickly.
Experience with agile work management platforms such as Jira or similar tools.
Bachelor’s degree in a technical field, ideally Computer Science, Computer Engineering, Electrical Engineering, or a related field; additional years of relevant experience may be considered in lieu of a degree.
U.S. citizenship.
Strong interpersonal and communication skills for a client-facing role.

Nice To Haves

Experience working on IT service desk or ITSM implementations, such as ServiceNow, BMC Remedy/Helix, or similar platforms.
Experience with cognitive AI, virtual agents, or chatbots integrated into contact center or ITSM solutions.
Background supporting Department of War or Federal programs, particularly the U.S. Navy or other service branches.
Hands-on experience with Scrum or other Agile frameworks, including writing user stories and acceptance criteria.
Familiarity with data analytics, reporting, or metrics related to service desk performance and customer experience, such as FCR, AHT, and CSAT.
Relevant certifications, such as ITIL Foundation, Certified Scrum Master (CSM), or similar.

Responsibilities

Lead the translation of Government stakeholders’ business needs into technical requirements for NESD Service Desk capabilities across the Cognitive AI platform, Contact Center, and ITSM suite.
Elicit, analyze, and document business processes and functional requirements for NESD solutions.
Perform system function analysis to ensure capabilities align with stakeholder needs and Navy ITSM objectives.
Facilitate and collaborate with Government and Program stakeholders, system users, and development teams on design recommendations and documentation.
Coordinate across business and technology teams to ensure requirements are understood, traceable, testable, and prioritized within the product backlog.
Work with developers and engineers to translate functional requirements into technical specifications, user stories, and, where applicable, scripts or configuration details.
Partner with Cognitive AI, Contact Center, and ITSM developers to design integrated end-to-end solutions.
Maintain and organize requirements, user stories, and supporting artifacts in an agile work management platform such as Jira.
Participate in and support agile ceremonies, including daily stand-ups, sprint planning, sprint reviews or close-out, and backlog refinement.
Review solution designs to verify alignment with requirements, stakeholder expectations, and program constraints.
Engage directly with Customer and Program stakeholders to clarify requirements, manage expectations, and validate proposed solutions.
Support testing activities, including requirements validation and UAT support, and ensure defects are traced to requirements and acceptance criteria are met.

Benefits

Comprehensive benefits and wellness packages.
401(k) plan with company match.
Competitive pay and paid time off.
Full-flex work weeks where possible.
Medical plan options, some with Health Savings Accounts.
Dental and vision plan options.
Paid vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
Typically 15 days of paid leave per calendar year for new employees, prorated based on hire date.
An additional 10 paid holidays per year, prorated based on hire date.
Paid Family Leave of up to 160 hours in a rolling 12-month period for eligible employees.
Short- and long-term disability benefits, life insurance, and other accident and critical illness insurance offerings.