Senior Business Analyst

Fraser Health•Surrey, BC

1d•Onsite

About The Position

The Health Informatics – Clinical Ancillary Services portfolio is seeking a permanent Full-time Senior Business Analyst to support a diverse and technically complex portfolio across Pharmacy, Laboratory, Renal, Medicine, Health Information Management and Forensic Nursing Services within Fraser Health. This role requires strong analytical and problem-solving skills, facilitation expertise, and a demonstrated ability to engage both clinical and technical stakeholders. Technical knowledge in areas such as servers, databases, system integrations, network infrastructure and security is considered a strong asset. You will support a dynamic and diverse portfolio of production clinical systems across 12 acute care hospitals, playing a key role in facilitating cross-functional collaboration and ensuring the reliability of critical healthcare operations. In this role, you will apply your expertise in system and workflow analysis, project and operational support, troubleshooting, and integration across regional and provincial platforms. You will deliver high-quality business, systems and technical support of Pharmacy, Laboratory, Renal, Medicine, Health Information Management and Forensic Nursing Services across Fraser Health. The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies. Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health. The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management. Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.

Requirements

Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience.
Three (3) to five (5) years of recent, related experience in a medium to large sized organization.
Experience with health and corporate information systems.
Demonstrated knowledge of health and corporate information systems.
Ability to analyze business processes and business specifications.
Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
Analytical reasoning and problem solving skills.
Ability to communicate effectively both verbally and in writing.
Ability to deal effectively with others.
Ability to organize and prioritize work.
Ability to work independently and as a member of a team.
Physical ability to perform the duties of the position.

Nice To Haves

Technical knowledge in areas such as servers, databases, system integrations, network infrastructure and security is considered a strong asset.
Strong analytical and problem-solving skills.
Facilitation expertise.
Demonstrated ability to engage both clinical and technical stakeholders.
Strong communicator and presenter, able to translate complex technical concepts into clear, meaningful insights for non-technical stakeholders.
Possesses strong, hands-on technical depth and enjoys understanding how clinical applications function end-to-end.
Demonstrates the ability to remain composed and apply structured, analytical thinking during high-impact incidents and complex problem-solving situations.

Responsibilities

Support a portfolio of specialized digital clinical solutions across Pharmacy, Laboratory, Renal, Medicine, Health Information Management, and Forensic Nursing Services within Fraser Health.
Enable key portfolio activities, including project implementation, operational system support, and the development of business and technical documentation.
Facilitate cross-functional collaboration by leading meetings with clinical stakeholders, technical teams, and vendors, translating clinical needs into actionable technical solutions.
Act as a liaison between clinical and technical domains, converting complex clinical workflows and operational needs into clear technical requirements and system design specifications.
Conduct detailed workflow analysis, gap analysis, and impact assessments to support system enhancements, upgrades, and integration initiatives.
Develop key deliverables and artifacts, including process maps, technical specifications, data mapping documentation, interface requirements, and test plans.
Support system configuration, testing (UAT), release coordination, and production readiness for new features and system upgrades.
Support troubleshooting and root cause analysis for production issues across integrated clinical systems, coordinating with infrastructure, application, and vendor teams to resolve incidents.
Translate business and clinical needs into application requirements, leveraging project management methodologies and the systems development life cycle.
Drive improvements in operational support, system reliability, and sustainment of clinical systems within the portfolio.
Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.
Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.
Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.