Senior Business Analyst

Mimecast•Lexington, MA

6d•Hybrid

About The Position

We’re seeking a Senior Business Analyst in Lexington, MA with deep Salesforce and GTM systems expertise to join our Digital Transformation Office (DTO). You’ll drive clarity, alignment, and delivery across critical platform initiatives within the Opportunity to Order technology ecosystem, supporting Sales, Marketing, Finance, and Customer Success teams.

Requirements

7+ years progressive business analysis experience with 3–5+ years focused on Salesforce platforms and GTM/revenue operations
Proven track record delivering complex projects in fast-paced environments
Hands-on experience with major Salesforce transformation programs (CPQ, Revenue Cloud, Sales Cloud, billing, or quote-to-cash implementations)
Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field, or equivalent combination of education and experience.
Advanced Salesforce CPQ experience including product configuration, pricing/discounting, quote management, and approval workflows
Strong understanding of end-to-end GTM lifecycle: lead management, opportunity management, quoting/pricing, order management, invoicing, renewals, and customer lifecycle management
Proficiency with Jira, Confluence, Lucidchart, Visio, or comparable tools
Advanced requirements elicitation, documentation, and management skills using industry-standard frameworks
Expertise in BPMN, swim-lanes, user stories, data flow diagrams, and business rules matrices
Strong analytical and problem-solving skills with exceptional attention to detail
Experience developing UAT scripts, test plans, and supporting QA activities
Exceptional stakeholder management across Sales leadership, Finance, RevOps, Legal, Operations, and technical architects
Excellent communication skills translating complex multi-system GTM processes for diverse audiences
Ability to work effectively in cross-functional teams and manage competing priorities

Nice To Haves

Salesforce certifications (Administrator, Business Analyst, CPQ Specialist, or Platform App Builder)
CBAP or PMI-PBA certification
Experience with Salesforce Revenue Cloud Architecture (RCA) or Revenue Cloud Advanced
Familiarity with adjacent GTM tools (Marketo, NetSuite, Clari, Gong)
Background in contract management, order fulfillment, billing, or revenue operations
Experience in cybersecurity, SaaS, or subscription-based business models — strongly preferred
Exposure to data migration, data quality, or system integration initiatives
Familiarity with change management frameworks (Prosci, ADKAR) and Agile/Scrum methodologies

Responsibilities

Lead analysis, documentation, and management of complex business requirements for Salesforce-centric GTM initiatives spanning lead-to-opportunity, quote-to-cash, billing, renewals, customer lifecycle management, and data migration
Partner with Product and Engineering on new product introduction (NPI), translating roadmap, packaging, and pricing decisions into Salesforce configuration and quote-to-cash requirements - ensuring GTM systems are launch-ready, on time, and without downstream quoting or billing failures
Collaborate with stakeholders across Sales, Finance, Legal, Operations, Deal Desk, and Revenue Operations to translate business needs into detailed functional specifications, user stories, and acceptance criteria
Conduct gap analysis between current and future states; design and document comprehensive business process flows using BPMN, swim-lanes, data flow diagrams, and business rules matrices
Ensure smooth go-lives through cross-functional coordination and UAT program ownership
Create process documentation, user guides, training materials, and troubleshooting guides for L1 support teams
Enable QA teams through detailed documentation, test scenario development, and hands-on testing support
Conduct knowledge transfer sessions to ensure relevant stakeholder teams understand business rationale and technical functionality