Senior Business Analyst – Store Operations AI & Innovation

Lowe's Companies, Inc.•Mooresville, NC

1d•Onsite

About The Position

The primary purpose of this role is to support the day-to-day operations of Lowe’s Workforce Management (WFM) programs. This position not only leads projects that impact store labor productivity, but also delivers analytics and insights to senior leadership. This includes all aspects of financial planning for a multi-billion-dollar expense, and supporting Store AI applications to ensure stores are staffed to provide great customer experiences across all stores.

Requirements

Bachelor’s Degree in Operations Engineering, Management, Engineering, Business Analysis, or a related field or equivalent experience in lieu of degree
3 Years Experience related to workforce planning, data science, or data modeling.

Nice To Haves

Masters Degree in Operations Engineering, Management, Engineering, Business Analysis, or a related field equivalent experience in lieu of degree
2 Years Experience in an analytical role.
2 Years Experience using business intelligence and reporting tools (MicroStrategy, Business Objects, Cognos, Google Cloud Big Query, Teradata, etc.).
2 Years Experience using business analysis and data visualization tools (e.g. SQL, Tableau, Qlik, Power BI, etc.) to perform analysis .
1 Year Experience working on Agile project management teams.
Experience designing and analyzing A/B tests or operational experiments to measure impact and drive data-informed decisions.
Familiarity with retail business functions such as demand forecasting, store operations, or in-store analytics.
Translate complex technical outputs from AI or computer vision models into clear business insights and recommendations.
Experience using AI-enabled tools to improve work efficiency, support analysis, automate routine tasks, or enhance business recommendations
Familiarity with security camera systems, CCTV platforms, or video management software such as Genetec
Excellent communication skills and ability to collaborate with data science, product, and business teams to define requirements.
Ability to problem solve creatively and learn quickly.
Ability to manage tight deadlines, effectively prioritize efforts and achieve results in a fast-paced, dynamic environment.

Responsibilities

Identifies and recommends areas of opportunity for expense control and labor optimization, used to inform workforce management decisions made by business leaders in various functions
Conducts analysis used to improve store productivity and drive business performance, and develops recommendations informed by senior experience on high impact, high visibility projects
Delivers in-depth analysis of labor allocation, including the use of, engineered labor standards, and field operations input to develop recommendations for executive leadership
Synthesizes information from a variety of sources to derive insights and provide subject-matter expertise, including feedback from store technology users
Act as a liaison between AI engineers and store operations to implement new AI capabilities
Champion the value of AI through storytelling, visualizations, and executive-ready insights
Identifies and presents actionable insights to resolve workforce planning and management challenges
Proactively benchmarks budget, analysis, and scope of projects to ensure they fall within the available resources and timelines, while providing the input necessary for the success of the business
Partners closely with HR and Finance to determine employee fill rates, hiring projections, staff planning, and financial planning