Senior Business Analyst - Strategic Process Improvement

Greenfield Talent • Cleveland, OH

17h • Remote

About The Position

A financial institution located in Cleveland, OH is seeking a Senior Business Analyst to support complex system enhancements, requirements gathering, and cross‑functional solution delivery. This role will work across multiple stakeholder groups, ensuring business needs are translated into clear technical requirements and aligned with strategic priorities. The ideal candidate brings deep experience with SDLC, process improvement, enterprise systems, and cross‑team collaboration.

Requirements

• Process Improvement: Ability to evaluate product quality and production methods; commitment to continuous improvement.
• Core Application Systems: Strong knowledge of major production systems and ability to leverage them in diverse business scenarios.
• Customer Focus: Ability to align business decisions with customer needs and satisfaction.
• Cross‑Team Integration: Skilled at breaking down silos and leading collaboration across functions.
• Effective Communication: Ability to clearly transmit, receive, and interpret information across technical and non‑technical audiences.
• Influencing: Skilled at impacting decisions within and outside the organization.
• Accuracy & Attention to Detail: High precision in deliverables and documentation.
• Analytical Thinking: Ability to identify root causes and develop alternative solutions.
• Strategic Thinking: Ability to maintain focus on organizational success factors and long‑term goals.
• Requirements Analysis: Expertise in eliciting, analyzing, and documenting functional and non‑functional requirements.
• Business Process Modeling: Ability to document current processes, identify gaps, and propose re‑engineered solutions.
• Business Data Analysis: Skilled in collecting, analyzing, and interpreting business data to support decision‑making.
• Software Product Business Knowledge: Understanding of software product operations, install base management, and product vision.
• Application Delivery: Strong knowledge of application delivery methodologies and ability to execute new or enhanced applications.
• Credit Card Platform Familiarity: Experience with TSYS, FIS, Mastercard, or similar platforms.

Nice To Haves

• SQL (read/write queries, data mapping)
• BigQuery
• Miro or Draw.io
• Confluence

Responsibilities

• Contribute significantly to solution and design discussions, ensuring business requirements and user experience needs are fully supported.
• Capture and document requirements for highly complex systems and multi‑system environments across diverse stakeholder groups.
• Translate business requirements into detailed technical specifications, considering user groups, risk factors, and downstream impacts.
• Apply business expertise to align system enhancements with organizational strategy and roadmap priorities.
• Partner with QA teams to develop testing strategies; support and participate in UAT to ensure high‑quality releases.
• Advise on security, risk management, and IT process principles; escalate issues appropriately and partner with risk/security teams to ensure compliance.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed