Senior Business Analyst - Insurance

The Baldwin Group

About The Position

The Baldwin Group is seeking a Senior Business Analyst to support the delivery of AI-driven voice and automation initiatives that improve customer experience and operational efficiency. This role works closely with business, product, and technology teams to translate needs into scalable, well-executed solutions. Role Overview: Support the design and delivery of AI-powered voice automation and intelligent workflows Translate business needs into clear, actionable functional and technical requirements Help drive initiatives from concept through implementation and ongoing optimization Act as a key connector between business stakeholders, technical teams, and vendors

Requirements

4+ years of experience as a Business Analyst or in a related role (Project Management, Scrum, Product, or similar)
Experience supporting technology-enabled initiatives in cross-functional environments
Strong communication skills with the ability to work effectively with both technical and non-technical partners
Strong organizational and execution skills with the ability to manage multiple priorities
Comfort working with systems, integrations, and technical concepts
Familiarity with SDLC and Agile delivery methodologies
Proactive, self-directed approach with a focus on outcomes

Nice To Haves

Experience in insurance (P&C preferred)
Exposure to automation initiatives, AI-enabled tools, or vendor-supported platforms
Experience working with CRM or enterprise systems

Responsibilities

Partner with business stakeholders to understand goals, processes, and operational challenges
Gather, analyze, and document business and system requirements
Translate business objectives into functional and technical documentation
Support voice automation initiatives related to lead engagement, customer service, and call routing
Coordinate work across multiple teams, systems, and integrations
Facilitate requirements-gathering sessions and stakeholder working sessions
Track timelines, risks, dependencies, and deliverables to support successful execution
Assist with system testing, validation, and readiness for launch
Maintain clear documentation throughout the project lifecycle
Identify opportunities for process improvement, automation, and scalability
Provide insights and recommendations based on analysis and outcomes