Senior Business Analyst (MMIS)
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Senior Business Analyst — CMdS Claims, Medicaid Enterprise Systems (MES) Experience: 10+ years Domain: Medicaid Enterprise Systems (MES) | MMIS modernization | Claims / Member / Finance Role summary Serve as Business Analyst for CMdS product development and implementation on a Medicaid modernization program. Translate legacy MMIS claims, member, and finance behavior and state Medicaid policy into CMdS functional design, requirements, and acceptance criteria. Partner with development, QA, architecture, and business stakeholders to deliver MES-aligned solutions that replace or integrate with legacy adjudication, eligibility/enrollment, and financial accounting processes.
Requirements
- 10+ years business analysis experience in Medicaid MMIS / MES, with deep hands-on work in at least two of: Claims, Member/Eligibility-Enrollment, Finance/Financial Accounting.
- Proven experience developing and implementing claims systems / MMIS / MES platforms, such as Conduent CMdS (Conduent Medicaid Suite), Health Enterprise, QNXT, Facets, or comparable commercial Medicaid/claims suites.
- Experience modernizing or replacing legacy MMIS (COBOL/mainframe or equivalent) with a commercial Medicaid platform.
- Strong Medicaid domain knowledge, including: FFS vs managed care; capitation vs ASO / administrative services models, Claim types, media sources, edits/EOBs, adjustments/voids, Medicare crossover, encounters, Aid categories, benefit packages, eligibility spans, timely filing, TPL concepts, Provider payments, remittance advice, budget/object codes, COS, fund source / FFP concepts, CMS / state Medicaid policy drivers relevant to MES implementation and certification.
- Demonstrated ability to write clear functional design and acceptance criteria for complex adjudication and financial rules.
- Experience working embedded with development and QA teams in Agile or hybrid SDLC.
- Excellent facilitation, documentation, and stakeholder communication skills.
Nice To Haves
- Hands-on CMdS configuration or implementation (Claims, Member, Finance, Reference, Service Auth).
- Familiarity with HIPAA X12 (837/835), COBA/crossover, EVV-related claim flows.
- Experience supporting CMS MES certification artifacts and evidence packages.
- Prior lead BA experience on multi-module MES releases.
- Comfortable owning ambiguity when legacy rules are incomplete; drives decisions with SMEs.
- Balances policy accuracy with delivery timelines.
- Credible with technical teams and business executives alike.
Responsibilities
- Own requirements and functional design for assigned CMdS modules (Claims, Member, Finance, and related interfaces).
- Define epics, user stories, and definition of done; prioritize against Medicaid policy, MES certification goals, and release plans.
- Facilitate working sessions; clarify requirements for developers and QA; resolve functional questions during build and test.
- Track scope, dependencies, risks, and decisions; maintain traceability from legacy rule to CMdS design to test evidence.
- Lead functional design for claim intake, claim type assignment, validity/pricing edits, adjustment/void, crossover, encounters, remittance, and related edit disposition behavior; map legacy rules to CMdS configuration and customizations.
- Lead design for eligibility spans, aid category / benefit package assignment, enrollment, MCO/FFS indicators, and interfaces from state eligibility systems into CMdS Member.
- Lead design for payment cycles, budget account / category of service, fund splits, ASO / F/EA and other administrative payment paths, financial transactions, and reporting/accounting controls.
- Produce BRDs, FRDs, process flows, data mapping, gap analysis, and configuration workbooks suitable for build and UAT.
- Work side-by-side with developers on design walkthroughs, edge cases, and defect triage.
- Partner with QA to define test scenarios, expected results, and regression packs (positive/negative, adj/void, crossover, encounter, finance posting).
- Support SIT, UAT, and parallel/run-compare activities against legacy MMIS outcomes.
- Validate that implementations meet Medicaid policy and MES operational readiness (security, audit, reporting, interfaces).
- Run workshops with business owners, SMEs, fiscal, and operations.
- Align designs to CMS MES expectations (modularity, interoperability, standards-based interfaces, certification evidence).
- Support change management: training outlines, release notes, and operational runbooks for CMdS go-live.
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
