Senior Business Analyst Lead Toronto Building

City of Toronto•Union, NJ

2d•Onsite

About The Position

The Senior Business Analyst Lead supports Toronto Building’s business transformation and modernization priorities by leading the development, management, and maintenance of accurate, consistent, relevant, and timely business intelligence and analytics. The role delivers actionable insights, addresses complex data and performance-measurement issues, and informs strategic planning, policy formulation, service-delivery options, and evidence-based decision-making. The position leads divisional business intelligence, data management, analytics, predictive analytics, and performance-measurement capabilities. It advises Toronto Building management, serves as the Division’s data steward, leads assigned projects and working groups, and provides guidance, coaching, and mentoring to business analysts and other staff. The role also supports operational improvements, program integrity, reporting, forecasting, evaluation, risk management, and service delivery, while collaborating with City divisions and external stakeholders.

Requirements

Post-secondary education in business, public administration, computer science, or a related discipline, or an equivalent combination of education and experience.
Considerable experience leading business and system analysis projects, such as business transformation, service-delivery reviews, and software implementations, with cross-functional teams using change-management and project-management methodologies.
Considerable experience conducting program and business-process reviews and developing, implementing, and supporting service improvements and initiatives.
Considerable experience conducting research and data analysis with business intelligence and reporting tools to develop business cases, reports, and recommendations for strategic planning, change initiatives, quality improvement, or decision-making.
Extensive experience facilitating small and large group meetings, training, and working sessions.
Must possess or be able to obtain the Ministry of Municipal Affairs & Housing Ontario Building Code qualification: Powers and Duties of a Chief Building Official (Legal).
Familiarity with relevant legislation, including the Ontario Building Code Act, Occupational Health & Safety Act, Municipal Freedom of Information & Protection of Privacy Act (MFIPPA), and Accessibility for Ontarians with Disabilities Act (AODA).
Strong proficiency in workflow, data collection, and data modeling using spreadsheet and analytical tools and applications such as JIRA, Tableau, SharePoint, MS Office, Visio, and AMANDA.
Excellent interpersonal, oral, and written communication skills to gather requirements, provide troubleshooting support, and prepare technical documentation and reports for staff, management, councillors, the public, and external contacts.
Strong facilitation, negotiation, and persuasion skills to achieve consensus on business requirements.
Excellent organizational, prioritization, and multitasking skills to manage competing demands and deadlines.
Excellent customer-service skills and ability to work effectively with staff, councillors, the public, and external contacts.
Ability to travel and work at various locations across the City based on operational needs.

Nice To Haves

Project Management, Business Analysis, or Information Management certification, or demonstrated progress toward one of these certifications.

Responsibilities

Develop and implement detailed plans and recommend policies regarding program-specific requirements.
Manage assigned projects, promoting effective teamwork and communication, high-quality work, organizational performance, and continuous learning.
Supervise, motivate, and train assigned staff.
Research developments in the assigned field, corporate policies and practices, legislation, and initiatives by other levels of government.
Control program expenditures within approved budget limitations.
Lead and sustain divisional business intelligence, data analytics, predictive analytics, and performance-measurement systems, and apply them to planning, policy, service-delivery options, and evidence-based decisions.
Develop business intelligence, data-management programs, and analytic capabilities supporting program integrity, audits, financial reporting, evaluation, risk management, forecasting, staff development, and service improvement.
Develop and implement functional policies and programs that make major changes in business performance based on long-term needs.
Design and administer statistical and quantitative financial models for policy, process analysis, and service improvement.
Provide expert advice to Toronto Building management on business intelligence, performance measures, analytics, and divisional, City, provincial, and external reporting and benchmarking.
Handle confidential and sensitive information concerning Toronto Building operations, assets, and resources.
Help address ongoing and emerging divisional issues and priorities to support timely service and special-project delivery.
Foster a divisional culture of data analytics and continuous improvement.
Guide, advise, coach, and mentor divisional business analysts.
Research, recommend, and implement methodologies, technology, tools, and solutions to support business practices, address operational challenges, and improve service delivery.
Monitor and evaluate divisional performance indicators, measures, and continuous-improvement activities.
Evaluate business processes, technologies, and methods for delivering business intelligence, analytics, and performance measures, and make recommendations.
Serve as the Division’s data steward and lead the strategic collection, definition, assessment, and analysis of existing and new data sources.
Identify service issues and gaps, recommend improvements, and support continuous improvement.
Analyze and interpret information to recommend improvements to divisional projects, policies, procedures, and services, and contribute to developing new initiatives.
Research topics using sources such as other cities, governments, agencies, technical associations, and libraries; compile and transform information for staff, the public, and stakeholders.
Oversee quality assurance for business intelligence and performance measurement, identify procedural and training improvements, and develop policy and training materials.
Lead divisional working groups and committees developing programs, services, policies, and procedures to support continuous improvement and established goals.
Represent divisional interests in corporate matters and participate in Service Area and corporate projects related to business functions.
Prepare briefing notes, reports, and presentations for senior management on operational issues and recommendations.
Build collaborative working relationships with divisional senior management, City staff, and stakeholders.
Provide customer service and processes and tools that help operating units deliver services effectively and efficiently.
Liaise with City divisions, municipalities, provincial ministries, benchmarking and research organizations, external agencies, and other stakeholders on analytics and information sharing.
Lead and manage special projects as assigned.