Senior Business Analyst - Fuel

Kitestring•,

About The Position

Kitestring is a 25-year-old start-up in Northwest Northwest Arkansas. We provide technical expertise to various clients delivering innovations that improve how customers shop and how the enterprise operates. At Kitestring Technical Services, our mission is to share our collective knowledge to positively impact our employees, clients, and communities. Our vision is to be the most trusted partner in technology consulting. We believe people enable technology and vice-versa, which is why we are in the business of both. We persistently challenge the barriers to diversity, inclusion, and empathetic cooperation. Our Core Values are Transparency, People Driven, Empowered, Quality Focused, and Socially Responsible. Our values direct our company in how we do business and enhance the lives of our employees. Do our values speak to you? The Business Analyst will serve as the primary requirements owner for the engagement, translating discovery findings into structured, implementable specifications that a development team can act on without ambiguity. You will work side-by-side with the Lead Architect and Sr. Developer to ensure requirements align with the evolving technical architecture, and you will actively support the ARB documentation and submission process. This is a high-output, high-ownership role. You will produce the complete requirements backlog for all 13 capability areas of the Elera Fuel Module and support the Architecture Review Board process through iterative review cycles with our client's architects.

Requirements

Fuel & Forecourt Domain — Required
Hands-on experience with fuel/forecourt systems is required — candidates without this background will not be considered
Demonstrated experience with at least one of: Allied/ANDI protocol, Gilbarco, Wayne, or equivalent fuel controller systems
Working knowledge of pump transaction lifecycle: pre-authorization, hold management, final capture, reversal, and settlement
Familiarity with pre-pay and post-pay fuel transaction flows at the POS level
Understanding of fuel tax handling, wet stock reconciliation, and end-of-day fuel reporting
Experience with OPT (outdoor payment terminal) transaction flows and card processing in the forecourt context
5+ years of BA experience on enterprise software or platform delivery engagements
Proven ability to write functional requirements and user stories at a level of detail sufficient for developer consumption
Experience producing API contract specifications or service boundary definitions
Strong data modeling skills — ability to define entities, relationships, and domain ownership
Comfortable working in a microservices / event-driven architecture context
Ability to produce non-functional requirements across security, compliance, and performance dimensions
Working knowledge of PCI DSS compliance requirements in a payments context
Familiarity with payment authorization flows: pre-auth, hold modification, final capture, void, and reversal
Experience with credit/debit, mobile wallet, fleet card, and cash tender types
Demonstrated ability to lead requirements review sessions with technical and non-technical stakeholders
Experience managing iterative review cycles and incorporating structured feedback into living documents
Strong written communication — your deliverables will be consumed directly by senior architects and development teams
Comfortable working in a lean, senior team without extensive coordination overhead

Nice To Haves

Elera Fuel Module Requirements Specification — full document, all 13 capability areas
User Story Backlog — all in-scope features expressed as development-ready user stories
Data Model Reference — entity definitions, relationships, and domain ownership
API Contract Specifications — interface definitions for all service boundaries
Integration Requirements Documents: ANDI/Allied, Payment Processor, Loyalty Engine, Car Wash Controller
POS UI Requirements Summary — screen-level requirements for all cashier and admin UI flows
Non-Functional Requirements Document — security, compliance, performance, resilience

Responsibilities

Author functional requirements for all in-scope Elera Fuel features across all 13 capability areas
Write development-ready user stories and use case narratives for all primary transaction flows: pre-pay, post-pay, fleet, drive-off, refund, pump test, manual fuel sale, and more
Define data models for each service domain (fuel grades, transactions, pricing, loyalty, inventory, etc.)
Document service boundary definitions and microservice interaction contracts (APIs, events, message formats)
Produce integration specifications for Allied ANDI protocol, payment processor interface, loyalty engine, car wash controller, and third-party monitoring systems
Capture non-functional requirements: PCI DSS compliance architecture, offline/degraded mode behavior, performance expectations, auditability
Develop POS UI screen-level requirements for all in-scope cashier and admin UI flows
Document out-of-scope items with clear, auditable rationale
Collaborate with the Lead Architect to ensure requirements traceability into ARB submission artifacts
Contribute to the ARB Submission Package: fuel service architecture blueprint and supporting design documentation
Assist in drafting the Technology & Integration Decisions Log and Development Readiness Assessment
Support iterative ARB review cycles with our client's architects, tracking feedback and incorporating changes
Attend and facilitate clarification sessions with our client's stakeholders and relevant SMEs
Manage requirements review cycles with our client, targeting 5-business-day feedback windows per deliverable batch
Maintain traceability between our client's Feature List, discovery outputs, and finalized requirements
Flag scope change requests and support change order documentation as needed