Senior Business Analyst - eCommerce

Wolters Kluwer•Riverwoods, IL

1d•$71,300 - $124,500•Hybrid

About The Position

As a Senior Business Analyst – eCommerce, you will be a member of a diverse team that is accountable for managing the Digital Commerce Platform for Tax and Accounting Wolters Kluwer. In this role, you are responsible for supporting our North American business segments and other critical enhancements that drive eCommerce marketing revenue. You will be expected to collaborate with a diverse cross-functional team of Marketers, eCommerce, UX designers, system analyst, developers, QA resources and other business leaders who will all contribute to the fulfillment of major and operational eStore releases. Additionally, you will lead the operational enablement of prioritized products that will be sold online to our customers.

Requirements

Bachelor’s, Computer Science or equivalent degree or combination of education and experience.
2+ years of eCommerce or business operations experience with enterprise level solution in a marketing environment
2+ years business / requirements analyst experience with exposure to varied projects and environments
2+ years with Adobe Commerce or other enterprise eCommerce platform
Experience working in an enterprise or matrixed organization
Strong communication skills
Strong organizational skills
Ability to successfully engage in multiple initiatives simultaneously.
Drive, passion, and initiative, with ability to adapt quickly to rapidly-evolving products, technology, and situations are a must.

Responsibilities

Develop and refine intricate process analyses and end-to-end process mappings.
Propose actionable recommendations for process and operational improvements.
Maintain detailed and updated records on business operations.
Document and understand Adobe Commerce related processes; advise internal users on administrator responsibilities
Participate actively in the development of strategic and long-term business plans.
Provide comprehensive data analysis and present to senior team members and stakeholders.
Offer support in implementing and monitoring business recommendations.