Senior Bus Analytics Consultant

PNC•Strongsville, OH

7d•$60,000 - $150,000•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Business Analytics Consultant within PNC's Retail Tech organization, you will be based in Pittsburgh, PA, Strongsville, OH, Dallas, TX or Birmingham, AL. The Senior Business Analytics Consultant serves as a key liaison between business stakeholders, technology teams, and operational partners to support application enhancements, production support, and release management activities. This role is responsible for analyzing business processes and data, documenting requirements, coordinating testing efforts, managing change activities, and ensuring successful deployment of application updates. The ideal candidate is highly analytical, detail-oriented, and able to collaborate effectively across multiple teams to drive business outcomes.

Requirements

Experience in Business Analysis, Business Analytics, Project Coordination, or a related role.
Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
Experience working with Jira for requirements management, user stories, defect tracking, and project coordination.
Hands-on experience with software testing, including test planning, test execution, and defect management.
Ability to write clear and comprehensive business requirements, technical specifications, and process documentation.
Knowledge of change management processes and experience utilizing ServiceNow for change record management.
Strong analytical and problem-solving skills with the ability to understand complex data and application functionality.
Excellent verbal and written communication skills.
Demonstrated ability to build effective partnerships and collaborate with cross-functional teams and stakeholders at all levels.
Analytical Thinking
Atlassian JIRA
Business Intelligence (BI)
Change Requests
Concept Development
Create User Stories
Data-Driven Decision Making
Data Integration
Market Research
Performance Metrics
Qualitative Research
ServiceNow IT Service Management (ITSM)
Strategic Planning
Analytical Thinking
Business Acumen
Business Analytics
Consulting
Decision Making and Critical Thinking
Effective Communications
Emerging Technologies
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Experience supporting application releases and production support activities.
Understanding of Agile methodologies and Scrum practices.
Experience facilitating stakeholder meetings and requirements workshops.
Familiarity with data analysis, reporting, and business intelligence concepts.

Responsibilities

Analyze and understand application data, business processes, and system functionality to support operational and strategic initiatives.
Create and maintain user stories, business requirements, functional specifications, and technical documentation.
Coordinate and manage testing activities, including test planning, execution, defect tracking, and validation of results.
Execute testing activities as needed to support project timelines and release schedules.
Create and manage change records through ServiceNow to ensure compliance with change management procedures.
Coordinate release activities and prepare release documentation for production deployments.
Facilitate meetings, workshops, and deep-dive sessions to address business requests, identify solutions, and resolve production issues.
Partner with cross-functional teams to gather requirements, communicate project status, and support issue resolution.
Monitor production issues and collaborate with stakeholders to identify root causes and recommend solutions.
Ensure project deliverables, documentation, and testing activities align with organizational standards and best practices.
Leverages complex analytical tools to provide business and technical expertise for the analytics process, tools and useful applications across multiple functions or business units to create data driven solutions.
Consulting to clients on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development.
Determining the optimal analytic approach and supporting development, implementation and enhancements.
Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making.
Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.