Senior Budtender - Dorchester

High Profile•Boston, MA

1d•Onsite

About The Position

C3 Industries is seeking a Senior Sales Associate to join their team in Dorchester, MA. This role involves guiding patients through the process of understanding, selecting, and acquiring cannabis products. The Senior Sales Associate will provide the highest level of customer service, educate patients on cannabis properties and selection, and serve as a role model for sales generation and customer service. They will also handle customer complaints, maintain product knowledge, accurately use the Point of Sale (POS) system, and manage daily cash responsibilities. Additionally, this role involves opening and closing the store, stocking the sales floor, delegating tasks, assisting with product intake and inventory counts, and contributing to management and store meetings.

Requirements

3+ years’ customer service experience
High school diploma or General Education Diploma (GED)
Experience with POS systems, and cash handling practices.
Commitment to reaching Key Performance Indicators on a regular basis.
Effective multi-tasker with demonstrated ability to prioritize tasks.
Ability to work independently with little or no direct supervision.
Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner.
Ability to pass a background check and is 21 years of age.
Must be able to obtain and maintain required state licenses based on work locations.

Nice To Haves

Experience opening and closing a retail store or restaurant preferred.
Knowledge of state and local regulations preferred.

Responsibilities

Provide the highest level of customer service by making the patient’s experience the priority.
Assist patients to better understand product offerings and benefit.
Educate patients on cannabis properties and selection of proper genetics according to their desired effect, relief for patients’ aliments or per request.
Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.
Handle customer complaints in a professional manner; handle escalated manners when Store Manager or Assistant Manager are not present.
Maintain product knowledge and keep up on current cannabis trends.
Accurately use and maintain Point of Sale (POS) system.
Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting per company policy.
Utilize downtime productively to ensure sales floor is properly stocked for team members and next shift; Delegate and confirm team members are completing shift duties.
Open and close the store, assist with intake of product, inventory counts, and daily cash balancing.
Split tips, within company guidelines, among team members at the end of the business day when Store Manager is not present.
Contribute in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements.