Senior Branch Member Account Specialist - Englewood Cliffs, NJ

Visions Federal Credit Union • Englewood Cliffs, NJ

20h • $24 - $26 • Onsite

About The Position

Looking for a career where you can build relationships, help people reach their financial goals, and continue growing professionally? As a Senior Branch Member Account Specialist, you’ll serve as a trusted resource for members throughout some of their most important financial moments, whether that’s opening a new account, applying for a loan, planning for the future, or finding solutions that improve their financial well-being. This is more than a traditional banking role. You’ll combine relationship building, problem solving, and financial guidance while working alongside an experienced team dedicated to delivering exceptional member experiences. Whether your background is in banking, retail, hospitality, sales, or customer service, Visions provides comprehensive training, ongoing development, and opportunities for advancement. If you’re looking for a role where your work makes a difference and where you can build a long-term career, we’d love to talk with you.

Requirements

• High school diploma or equivalent with 1–3 years of related experience
• Ability to obtain a Notary Public license within one year of accepting the role
• Proficiency with Microsoft Office applications
• Strong communication, interpersonal, and member service skills
• Ability to manage multiple priorities while maintaining attention to detail

Nice To Haves

• Associate degree
• Two to four years of experience in customer service, retail banking, financial services, or a related industry
• Experience opening and servicing consumer deposit accounts
• Experience with consumer lending products and applications
• Cash handling and transaction processing experience

Responsibilities

• Build meaningful relationships with members and become a trusted resource for their financial needs
• Open and service customer, business, and IRA accounts while ensuring a seamless member experience
• Guide members through consumer lending options and support them throughout the application process
• Identify opportunities to connect members with products and services that align with their goals
• Resolve complex member concerns with professionalism, empathy, and attention to detail
• Support branch operations, including cash handling and transaction processing when needed
• Collaborate with teammates across multiple branch locations to deliver consistent, high-quality service
• Represent Visions in the community through local events and outreach activities

Benefits

• Retirement benefits – pension plan, 401(k) with employer match
• Excellent health benefits – medical, dental, vision, and supplemental coverage
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
• Employee recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED