Senior Branch Administrator

Wellington-Altus • Calgary, AB

1d • Onsite

About The Position

Reporting to the Senior Regional Business Administration Manager, the Senior Branch Administrator is accountable for effectively managing all administrative aspects of the branch operations. This includes the provision of operational and administrative support to the branch and investment advisors. Consistent demonstration of exceptional internal and external client service, adherence to compliance and audit requirements.

Requirements

• Demonstrated experience in the financial services brokerage industry for at least 3-5 years.
• Proficiency with the MSOffice suite, including Word, Excel, PowerPoint, Teams, and Outlook.
• Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day-to-day work and long-term goals.
• An excellent attention to detail.
• Reliable, consistent, and with an exceptionally strong work ethic.
• Strong interpersonal skills to effectively support staff and possess demonstrated skills to meet the needs of staff in a highly competitive environment where staff and client mobility is high.
• Excellent problem-solving skills.
• Strong organizational skills.
• A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
• Strong critical thinking and written and verbal communication skills.
• An ability to maintain the highest levels of confidentiality.
• Must be legally eligible to work in Canada.
• A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Nice To Haves

• A degree in business administration, accounting, finance, or similar field of study is an asset.
• Valid CSC/CPH or Canadian Investment Regulatory Exam (CIRE) is considered an asset.

Responsibilities

• Oversee and manage day-to-day branch operations and administration, including maintenance of office equipment and supplies, and coordination of office functions and events.
• Identify opportunities for increased efficiency, assist advisors with client meetings, account opening, and provide general support as needed.
• Act as the branch resource for policies and procedures, communicating and assisting with initiatives from head office and the regional leadership team.
• Facilitate banking functions and account processing activities, cover reception, and warmly greet clients, ensuring the highest standards of customer service.
• Maintain and build sustainable relationships with all stakeholders through open and interactive communication.
• Assist with overseeing the training of all support staff in the branch, ensuring a high-performing and collaborative team.
• Partner with the Regional Leadership and Advisory Teams to efficiently and effectively manage the branch.
• Cultivate a positive culture, develop strong employee relations, and maintain excellent communication by treating employees fairly and consistently.
• Perform other duties as assigned.

Benefits

• Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
• If you require accommodation for the recruitment process, please let us know at the point of application.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree