Senior BPO Business Development Manager

MCI Careers • ,

9d • Onsite

About The Position

MCI is a rapidly expanding tech-enabled business services company with a significant call center presence and operations spanning multiple countries. We offer Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions to diverse industries such as healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers utilize both on-site and remote agents, employing advanced technologies to improve customer journeys, enable scalability, and reduce costs. MCI is dedicated to cultivating a professional environment that supports career growth, continuous learning and development, and contributes to the success of a globally expanding, industry-leading organization. We are looking for a proactive and Senior BPO Business Development Manager to spearhead our global sales strategy and drive revenue growth. This executive position is suited for a performance-oriented leader with a proven history in BPO sales, client acquisition, and strategic partnerships. Become part of a fast-growing company that values innovation, collaboration, and excellence in customer experience. To be considered, a complete application on our company careers page, including all screening questions and a brief pre-employment test, is required.

Requirements

• Bachelor's degree in business, Marketing, or related field (MBA preferred).
• 3+ years of experience in BPO sales, with at least 5 years in a leadership role.
• Proven success in managing remote sales teams and achieving aggressive targets.
• Strong understanding of BPO services, customer service, and outsourcing models.
• Excellent communication, negotiation, and presentation skills.
• Experience with CRM tools and sales analytics platforms.

Responsibilities

• Develop and execute comprehensive sales strategies to achieve revenue targets.
• Build and manage a high-performing remote sales team across multiple regions.
• Identify and secure new business opportunities in the BPO and call center space.
• Foster long-term relationships with enterprise clients and key stakeholders.
• Collaborate with marketing and operations to align sales initiatives with company goals.
• Analyze market trends and competitor activity to inform strategic decisions.
• Represent the company at industry events, conferences, and client meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior