Senior Bookseller - FT

Barnes & Noble•Rochester, NY

2d•Onsite

About The Position

A Barnes & Noble Senior Bookseller is an integral member of the bookselling team, welcoming and assisting customers, connecting readers with books and other products, and serving as a resource for fellow booksellers. The role includes teaching newer booksellers best practices, offering informal feedback to peers, maintaining attractive store presentation, helping the store run efficiently, and leading by example in customer service, title recommendations, and Membership sales. The Senior Bookseller is expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and helpful approach, kindness toward colleagues, enthusiasm for learning, initiative in developing a bookselling career, and enjoyment of bookselling. The position requires proficiency in operational bookstore tasks and technologies, including registers, computers, tablets, programs, and other tools, as well as routine troubleshooting. Responsibilities include merchandising and maintaining books and other product categories, operating registers, receiving and unpacking deliveries, locating products and suggesting alternatives, supporting the café team when needed, and following loss-prevention procedures. The bookseller develops broad knowledge of book subjects and store categories to serve customers, maintain sections and backstock, make recommendations, and support sales initiatives such as Monthly Picks, Book of the Year, Membership, and pre-orders. The employee may support other stores in the wider Cluster when able and needed, and must comply with company policies and procedures. The work involves prolonged standing, repetitive bending, lifting, and extensive walking.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including filling scheduling gaps when able.
A positive, energetic, reliable, and purposeful approach to assigned work.
A supportive and considerate attitude toward colleagues and customers.
A willingness and aptitude to learn new skills and knowledge and apply them appropriately.
Ability to act as a resource for booksellers and baristas and raise concerns or issues to leadership in a timely manner.
Curiosity, initiative, and ambition to develop a bookselling career.
Ability to use store technology and tools comfortably and efficiently and troubleshoot routine issues.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.
Ability to work in other stores when able and needed.

Responsibilities

Welcome customers, answer questions, and connect readers with suitable titles and products.
Serve as a resource for booksellers and baristas, teach newer booksellers best practices, and provide informal feedback to peers when appropriate.
Maintain attractive store presentation and cleanliness, including refreshing book displays, gifting, toys, and other product categories.
Operate registers efficiently and help other booksellers develop register proficiency.
Use store technology and tools, including registers, computers, tablets, programs, and BookMaster, and troubleshoot routine issues.
Support receiving and unpacking deliveries, anticipate issues, and help ensure accurate and efficient shelving.
Find books and other products accurately and identify alternatives when items are out of stock.
Support the café team when needed.
Follow loss-prevention procedures, use de-escalation techniques, identify theft or problematic behavior, and seek support for store issues.
Use broad book knowledge to assist customers, maintain sections, make informed recommendations, and present books attractively.
Support key sales objectives, including Monthly Picks, Book of the Year, Membership, and pre-orders, and share relevant knowledge with customers and colleagues.
Maintain sections and backstock for ETG, SHC, Media, and Newsstand, and assist customers with these categories.
Maintain reliable and punctual attendance, be flexible and responsive to store needs, and support other stores in the Cluster when able and needed.
Comply with company policies and procedures.