Lead Bookseller - FT

Barnes & Noble•Fairbanks, AK

13d

About The Position

A Lead Bookseller is an integral member of the Barnes & Noble bookselling team, providing hands-on leadership and helping maintain engaging merchandise presentations and efficient salesfloor operations. The role creates a welcoming environment where booksellers feel supported and can raise questions or concerns, which the Lead Bookseller addresses or escalates appropriately. The position models positive, reliable, customer-focused behavior and supports booksellers and baristas in keeping the shift on track. The Lead Bookseller is trained to master the operational competencies of a bookseller and coach the team in using store tools and processes, merchandising, visual presentation, register operations, receiving deliveries, inventory and store layout knowledge, café support, and loss prevention. The role also uses broad book and product knowledge to serve customers, make recommendations, support sales priorities, and maintain store sections and backstock. Physical work includes prolonged standing, repetitive bending, lifting, and extensive walking. The employee may work in other stores when able and needed to support the wider Cluster. The role follows company policies and procedures and offers opportunities to develop bookselling skills and take on further challenges.

Requirements

Demonstrate reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able.
Demonstrate a positive, proactive, hardworking, and reliable approach to work.
Be supportive and considerate of colleagues and consistently helpful to customers.
Show willingness and aptitude to learn new skills and knowledge and apply them appropriately.
Demonstrate curiosity, initiative, and ambition to develop a bookselling career.
Be able to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Provide hands-on leadership and maintain efficient salesfloor operations and compelling merchandise presentations.
Set a positive example through reliable attendance, flexibility, proactive work, and supportive interactions with colleagues and customers.
Act as a resource for booksellers and baristas by addressing concerns, escalating issues to leadership, and prioritizing support to keep shifts on track.
Model best practices in BookMaster and other store tools and processes, and coach booksellers in their effective use.
Coach the team in creating and maintaining book and Specialty displays, setting fixtures, replenishing products, and meeting cleanliness and presentation standards.
Maintain a visible leadership presence at registers and coach booksellers on Membership conversations, register speed, and accuracy.
Guide and support the receiving and unpacking of deliveries, anticipate issues, and help ensure efficient and accurate shelving.
Use knowledge of the store layout and inventory to locate products and coach others to do the same.
Coordinate and model cross-functional support of the café team during busy periods while maintaining café standards.
Coach the team on loss prevention procedures and bookstore safety, including spotting theft and de-escalating challenging situations and problematic behaviors.
Use broad knowledge of fiction, nonfiction, and Children's books to provide informed customer service and encourage booksellers to expand their expertise.
Lead the team in maintaining sections and presenting books attractively, and coach booksellers in making recommendations across store sections.
Drive sales of key titles through enthusiastic, customer-focused hand-selling.
Support sales priorities including Our Monthly Picks, Book of the Year, Membership, and pre-orders.
Use knowledge of ETG, SHC, Media, and Newsstand to maintain sections and backstock, assist customers, and guide the team.
Comply with company policies and procedures.