Senior Billing Specialist

DSV•Kent, WA

7d•Onsite

About The Position

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook . As a Senior Billing Specialist at DSV, you will oversee the billing process, ensuring accuracy, timeliness, and compliance with company policies and procedures. Your role involves managing billing operations, resolving complex billing issues, and providing leadership and support to the billing team.

Requirements

Bachelor's degree preferred
Minimum of 3-5 years of experience in billing or accounts receivable roles.
Strong understanding of billing principles, practices, and procedures.
Proficiency in billing systems and software (e.g., SAP, Oracle, QuickBooks).
Excellent analytical and problem-solving skills.
Attention to detail and accuracy in data entry and analysis.
Effective communication and interpersonal skills.
Fluent in English (oral and written)
Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
Familiarity with billing systems and software for invoice generation, reconciliation, and reporting.

Nice To Haves

Experience in the transportation and logistics industry, with knowledge of freight billing processes and regulations.
Certification in billing or accounts receivable management (e.g., Certified Billing and Coding Specialist, Certified Revenue Cycle Specialist).

Responsibilities

Manage the end-to-end billing process, including invoicing, billing adjustments, and credit memos.
Ensure accuracy and completeness of billing data, including rates, charges, and contract terms.
Analyze billing data and reports to identify discrepancies, trends, and opportunities for process improvement.
Conduct regular audits to validate billing accuracy and compliance with contractual agreements.
Oversee the administration and maintenance of billing systems and software, ensuring functionality and data integrity.
Serve as a primary point of contact for billing inquiries and escalations from internal and external stakeholders.
Communicate billing policies, procedures, and requirements to customers and internal teams as needed.
Investigate and resolve complex billing issues, discrepancies, and disputes in a timely and efficient manner.
Collaborate with cross-functional teams, including finance, operations, and customer service, to address billing-related challenges.
Identify opportunities to streamline billing processes to improve efficiency and reduce errors.
Implement best practices and standards for billing operations to enhance accuracy and effectiveness.
Provide training and support to junior billing staff on billing processes, systems, and procedures.
Mentor and coach team members to foster professional growth and development.
Prepare regular billing reports, metrics, and analysis for management review.
Provide insights and recommendations based on billing data to support decision-making and strategic planning.