Senior Billing Associate

AVFUEL/AVFLIGHT•Ann Arbor, MI

8d•Onsite

About The Position

Avfuel Corporation provides the global aviation industry fuel and services through its network of branded dealers and international locations. Avfuel is seeking a Senior Billing Associate. This role involves creating customer-specific invoices, communicating with customers and the sales team to resolve issues, and meeting strict daily deadlines while ensuring accuracy and excellent customer experience. The Senior Billing Associate will also perform root cause analysis on recurring billing errors, develop and maintain process documentation, and train new team members.

Requirements

Strong verbal and written communication skills
Self-starter with a high level of accountability, ownership, and follow-through
Strong critical-thinking, troubleshooting, and problem-solving skills, with the ability to resolve complex issues independently
Ability to manage multiple priorities, meet deadlines, and adapt to changing
Positive attitude and willingness to work collaboratively as part of a team
Strong customer service skills
Proficiency in Microsoft Office, particularly Outlook and Excel
Associate degree or an equivalent combination of relevant education and experience.
3+ years of progressive billing, accounting, accounts receivable, or related experience
Proven success resolving customer disputes and complex billing exceptions
Background in high-volume transaction processing environments
3+ years customer service experience
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times

Nice To Haves

Experience with billing and payment systems preferred
Experience with Oracle ERP preferred

Responsibilities

Create customer specific invoices within internal systems; monitor and make changes for special and varied billing arrangements
Independently and timely communicate with customers and Sales team to effectively assist and resolve issues
Meet strict daily deadlines while ensuring accuracy and excellent customer experience
Proactively communicate issues and concerns with manager and sales staff
Perform root cause analysis on recurring billing errors and implement corrective actions
Develop, maintain, and update process documentation to ensure procedures remain accurate and current
Train and support new team members on departmental processes, systems, and responsibilities
Other special projects and duties as assigned