Senior Bilingual Recovery and Subrogation Claims Adjuster

Wawanesa Insurance•Edmonton, AB

2d•CA$70,000 - CA$79,000•Hybrid

About The Position

We are looking for a dedicated, driven, and enthusiastic Senior Bilingual Recovery Claims Adjuster to help deliver an exceptional and consistent member experience through the fair and equitable adjustment of low to moderate complexity property claims. In this role, you will apply and explain policy coverages, investigate and document claim files from first notice of loss through resolution, and provide timely, professional service while managing your pending inventory. The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life and Western Financial Group. Wawanesa proudly serves more than 1.8 million members and has over 3,000 employees across Canada, actively giving back to organizations that strengthen communities.

Requirements

Fluency in French and English is required.
2+ years insurance adjusting experience in property and auto.
Working toward Chartered Insurance Professional (CIP) designation.
Effective customer service skills including empathy and concern for our customers.
Excellent communication skills, both written and oral.
Excellent investigative and analytical skills.
Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
Detail oriented with a critical degree of accuracy regarding data entry.
Excellent negotiation skills.

Nice To Haves

College/University degree is an asset.

Responsibilities

Determine subrogation/salvage amounts applicable and payable, and ensure appropriate reserving.
Timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
Adjustment of recovery claims of low to moderate complexity.
Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, independent adjusters, and contractors.
Ensure a comprehensive investigation is conducted on all files to determine liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources.
Collect evidence to support recovery efforts.
Negotiating and conveying claim settlements within authority limits.
Identify and pursue avenues of recovery.
Manage the recovery process on claim files in a proactive manner.
Coordinate services with vendors and service providers.
Serve as an intercompany Arbitrator where applicable.
Attend legal proceedings in the course of subrogation litigation handling if required.
Maintain accurate records based on company standards and policies within the claims system.
Remain up-to-date with relevant legislative changes and trends in the insurance industry.
Perform other duties as assigned.