Senior Bilingual Content Strategist, (Senior Consultant, Experience & Design)

Fearless • Baltimore, MD

2d • $96,132 - $162,462 • Remote

About The Position

We are seeking a Senior Bilingual Content Strategist as part of our Senior Consultant, Experience & Design career path to lead content strategy and Spanish-language content quality. This role shapes content models, and bilingual content experiences across claimant and employer-facing portals supporting workers and businesses statewide. Working within an agile, human-centered design environment, you will ensure content is accessible, written in plain language, and culturally appropriate for a diverse population, while ensuring the accuracy and consistency of Spanish-language content and partnering with product, design, and engineering teams to integrate content seamlessly into sprint delivery cycles. This is a fully remote role. At Fearless, the Senior Consultant combines expertise in Content Design, Content Strategy, Product Design, Service Design, User Research, and UX leadership. This role will possess the necessary skills at an advanced level of proficiency for setting the vision, strategy, and systems that guide cross-functional design teams in creating scalable, impactful, and user-centered solutions. The role requires a balance of strategic foresight, design mentorship, and hands-on expertise to deliver high-quality products and services that meet user, customer, and organizational needs.

Requirements

• Minimum of 7 years of experience in content strategy, content design, or UX writing roles supporting large-scale digital platforms.
• Bachelor's degree in Communications, English, Journalism, or related field, or equivalent work experience.
• Fluency in Spanish and English, with proven experience localizing content for Spanish-speaking audiences.
• Experience reviewing and validating professionally translated Spanish-language content, including legal, regulatory, or public benefits information, to ensure linguistic accuracy, cultural appropriateness, consistency, and alignment with plain language principles.
• Demonstrated experience developing content models, taxonomy structures, and governance systems for enterprise CMS platforms such as Drupal, Webflow, or WordPress.
• Proven ability to apply plain language principles, accessibility standards, and human-centered design practices to digital content.
• Experience partnering with cross-functional agile teams including product managers, designers, and developers to deliver content within sprint cycles.
• Strong background conducting content audits, user research, and SEO optimization to improve content performance and user experience.
• Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions.
• Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.
• Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.
• Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.
• Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.
• Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.
• Managing Priorities & Client Alignment: Skillfully negotiates and manages conflicting priorities to strategically align decisions, enhancing service delivery and client satisfaction.
• Advanced Application: You can perform the actions associated with a skill without assistance. You are recognized within your immediate organization as "a person to ask" when difficult questions regarding required skills arise.
• Ability to sit for extended periods while working on a computer or during meetings.
• Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
• Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
• Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).

Nice To Haves

• Experience supporting government digital services or public-facing benefits programs.
• Familiarity with generative AI tools to streamline content workflows and enhance scalability.
• Google UX Design Certificate or Content Strategy for Professionals specialization.

Responsibilities

• Lead end-to-end content strategy for digital portals, defining content models, taxonomy structures, and governance frameworks.
• Review and approve all Spanish-language content to ensure translations are accurate, culturally appropriate, consistent with program terminology, and aligned with plain language and accessibility standards.
• Ensure legal, regulatory, and public benefits content is accurately represented in Spanish while preserving the intent of source materials and making complex information clear, understandable, and accessible for diverse audiences.
• Localize all user-facing content into Spanish, adapting language and messaging to reflect cultural context and usability for Hispanic users.
• Conduct content audits and ROT analysis to assess existing materials and recommend improvements aligned to plain language and accessibility standards.
• Partner with product managers, UX designers, and engineers to integrate user-centered content into wireframes, prototypes, and production UI.
• Collaborate with engineering teams to define CMS technical requirements, workflows, and content migration strategies within agile sprint cycles.
• Develop and apply metadata frameworks, content types, and information architecture that support scalable, personalized digital experiences.
• Conduct user research and content testing to validate messaging effectiveness and iterate based on feedback from claimants and employers.
• Monitor content performance using analytics tools and adjust strategies to improve findability, engagement, and user satisfaction.
• Collaborates with cross functional teams
• Coach, mentor, and develop peers in a manner that allows for knowledge sharing that strengthens the design community within the organization
• Earn the trust of your customer and teammates by delivering world class services.
• Drive accountability and delivery by ensuring project objectives are not only met on time but aligned with client priorities and Fearless standards of excellence. Anticipate risks and implement proactive solutions to keep initiatives on track.
• Take ownership of risk management by monitoring deliverables across the team, identifying issues early, and coaching teammates on mitigation strategies while keeping leadership informed.
• Shape client engagement and intelligence-gathering efforts by actively cultivating relationships with stakeholders, synthesizing insights across the client organization and partner ecosystem, and providing Fearless leaders with actionable recommendations that inform strategy and strengthen delivery outcomes.
• Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling
• Offer and implement innovative solutions that include design best practices, tools, and research methods
• Serve as a trusted advisor in your area of expertise
• Lead and align stakeholders with product and project goals that drive adoption, retention, and customer satisfaction as well as Fearless success

Benefits

• Flexible, life-friendly schedules
• 100% coverage for our medical HSA plan + HSA contributions
• Dental & vision covered 100% for you and your dependents
• Competitive premiums for HMO/PPO and dependent coverage
• 401(k) with 4% match & immediate vesting
• Paid Parental Leave and 12 weeks paid FMLA
• Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave
• Up to 15 days for Jury Duty and Bereavement Leave
• Education, wellness, and tech allowances
• Referral bonus: $6K–$12K for each successful referral
• Pet insurance & discount plans
• Employee Assistance Program (EAP)
• Legal support, life insurance, disability coverage
• Performance-Based Bonuses: We believe your impact should be recognized. Our bonus program rewards both shared company success and individual contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior