Senior Benefits Specialist

RaceTrac•Atlanta, GA

25d

About The Position

The Senior Benefits Specialist is responsible for administering assigned RaceTrac employee benefit programs and ensuring their operational effectiveness. The role independently owns benefit processes and vendor activities, serves as the primary Tier 2 resource for complex benefit issues, and supports Benefits projects and annual initiatives. The specialist proactively identifies issues, trends, and opportunities for improvement; researches root causes; recommends solutions; and drives assigned work through resolution. The role partners with HRIS, Payroll, Finance, HR Business Partners, Leave Administration, vendors, and other stakeholders to execute Benefits activities and resolve operational issues. It also develops and maintains Benefits procedures, workflows, and resources; supports employee communications and education; and provides guidance to team members and internal stakeholders on complex benefit administration questions.

Requirements

Strong knowledge of health and welfare benefit plan administration, eligibility, and employee benefit processes.
Experience administering benefit programs or processes and working directly with benefit vendors.
Experience resolving complex benefit issues and supporting Open Enrollment, system implementations, testing, or other Benefits projects.
Strong analytical and problem-solving skills, including the ability to identify issues, research root causes, and recommend solutions.
Strong organizational skills and ability to independently handle multiple priorities and deadlines.
Strong written and verbal communication skills.

Nice To Haves

Workday experience.

Responsibilities

Independently administer assigned benefit programs and processes, including eligibility, enrollment, plan administration, vendor activities, and ongoing operational requirements.
Serve as the primary Tier 2 resource for complex benefit issues by researching HRIS, vendor systems, plan documents, and other resources to identify root causes and drive resolution.
Oversee day-to-day activities with assigned benefit vendors, including open issues, deliverables, service concerns, and approved plan or process changes.
Own assigned workstreams and deliverables for Open Enrollment, system testing, implementations, vendor transitions, acquisitions, and other Benefits initiatives.
Own assigned benefits compliance activities, including required notices, reporting, testing, and other regulatory requirements; maintain documentation and proactively identify and escalate potential compliance concerns.
Analyze benefit program trends, identify recurring issues, process gaps, and improvement opportunities, research root causes, and recommend practical solutions.
Support development of employee benefit communications, educational materials, and programs that improve understanding and engagement.
Partner with HRIS, Payroll, Finance, HR Business Partners, Leave Administration, vendors, and other stakeholders to execute Benefits activities and resolve operational issues.
Develop and maintain Benefits procedures, workflows, and resources to support accurate and consistent administration.
Provide guidance on complex benefit administration questions and support consistent service standards for Benefits and Operations team members and other internal stakeholders.
Independently manage priorities and deadlines, and proactively communicate status, risks, recommendations, and decisions needed.