Senior Benefits Specialist

RaceTrac•Atlanta, GA

27d

About The Position

The Senior Benefits Specialist is responsible for the administration and operational effectiveness of assigned RaceTrac employee benefit programs. This role independently owns assigned benefit processes and vendor activities, serves as the primary Tier 2 resource for complex benefit issues, and supports Benefits projects and annual initiatives. The Senior Benefits Specialist is expected to proactively identify issues, trends, and opportunities for improvement; research root causes; recommend solutions; and drive assigned work through resolution.

Requirements

Strong knowledge of health and welfare benefit plan administration, eligibility, and employee benefit processes.
Experience administering benefit programs or processes and working directly with benefit vendors.
Experience resolving complex benefit issues and supporting Open Enrollment, system implementations, testing, or other Benefits projects.
Strong analytical and problem-solving skills with demonstrated ability to identify issues, research root causes, and recommend solutions.
Strong organizational skills with the ability to independently handle multiple priorities and deadlines.
Strong written and verbal communication skills.

Nice To Haves

Workday experience preferred.

Responsibilities

Independently administers assigned benefit programs and processes, including eligibility, enrollment, plan administration, vendor activities, and ongoing operational requirements.
Serves as the primary Tier 2 resource for complex benefit issues, researching across HRIS, vendor systems, plan documents, and other resources to identify root causes and drive issues through resolution.
Oversees day-to-day activities with assigned benefit vendors, including open issues, deliverables, service concerns, and implementation of approved plan or process changes.
Owns assigned workstreams and deliverables for Open Enrollment, system testing, implementations, vendor transitions, acquisitions, and other Benefits initiatives.
Owns assigned benefits compliance activities, including required notices, reporting, testing, and other regulatory requirements; maintains appropriate documentation and proactively identifies and escalates potential compliance concerns.
Analyzes benefit program trends and proactively identifies recurring issues, process gaps, and opportunities for improvement; researches root causes and recommends practical program or administrative solutions.
Supports the development of employee benefit communications, educational materials, and programs that improve understanding and engagement with available benefits.
Partners with HRIS, Payroll, Finance, HR Business Partners, Leave Administration, vendors, and other stakeholders to execute assigned Benefits activities and resolve operational issues.
Develops and maintains Benefits procedures, workflows, and resources to support accurate and consistent administration.
Serves as a resource for Benefits and Operations team members, as well as other internal stakeholders, providing guidance on complex benefit administration questions and supporting consistent service standards.
Independently manages priorities and deadlines and proactively communicates status, risks, recommendations, and decisions needed.