Senior Benefits Consultant

Royal Bank of Canada•Edina, MN

2d•$70,000 - $130,000•Onsite

About The Position

The Senior Benefit Delivery Consultant is responsible for delivering exceptional benefit services to internal and/or external clients while ensuring operational excellence and program compliance. This role manages the end-to-end delivery of benefit programs, resolves complex service issues, and works collaboratively with stakeholders to optimize processes and enhance customer experience. The consultant brings deep expertise in benefits administration, service delivery, and process improvement to drive program effectiveness and client satisfaction.

Requirements

Operational Excellence
Process Improvement
Change Management
Compliance and Risk Awareness
Systems proficiency (Workday, SAP, Service Now)
Communication and Problem Solving
Attention to detail
Flexibility & Adaptability
Project management

Nice To Haves

Adaptability
Critical Thinking
Customer Service
Detail-Oriented
Financial Engineering
Financial Statement Analysis
Investments Analysis
Personal Development
Personal Initiative
Teamwork

Responsibilities

Manage day-to-day delivery of benefit programs and services
Support client inquiries and resolve complex benefit-related issues
Ensure compliance with regulatory requirements and program guidelines
Monitor service delivery metrics and identify improvement opportunities
Coordinate with internal teams and external vendors to optimize service delivery
Document processes and develop training materials for team members
Contribute to continuous improvement initiatives and process optimization
Mentor and support junior team members