Senior Banking Operations Manager - Lockbox Strategy, Execution & Governance
About The Position
The Senior Banking Operations Manager – Strategy Execution & Governance is responsible for translating strategic priorities into disciplined execution across critical Banking Operations functions. This role supports the Director of Banking Operations by establishing governance routines, strengthening performance visibility, improving service delivery alignment, and coordinating cross-functional execution across operations, technology, risk, compliance, product, vendors, and project teams. The position requires deep experience in high-volume banking operations, including payment processing, lockbox, check clearing, remote deposit capture, and Cash Vault operations.
Requirements
- 7+ years of related experience in Banking Operations, Deposit Operations or similar field.
- Bachelor's degree or equivalent experience required.
- Deep working knowledge of Lockbox, Cash Vault, check clearing, payment processing, RDC, or other high-volume processing environments.
- Previous leadership experience required.
- Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
- Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Advanced knowledge and experience of NACHA Operating Rules, Regulatory requirements and FFIEC guidance surrounding payments.
- Advanced speaking and writing communication skills.
Nice To Haves
- Advanced knowledge and experience of core banking FIS, FIS ACH Tracker, FEDLINE, LARU-Clarity preferred.
Responsibilities
- Translate strategic priorities into structured execution plans with clear ownership, timelines, milestones, dependencies, and accountability.
- Establish and maintain governance routines, including operating cadences, escalation paths, issue tracking, decision logs, and follow-through mechanisms.
- Strengthen service delivery alignment across operational functions and vendor-supported processes to improve consistency, responsiveness, and client impact.
- Define and maintain KPI frameworks, reporting routines, dashboards, and executive-ready performance insights.
- Coordinate operational readiness for system changes, process changes, automation initiatives, and post-implementation stabilization.
- Partner with operations leaders to identify process improvement opportunities, reduce manual effort, improve capacity utilization, and support automation readiness.
- Align operational execution with risk, control, compliance, and audit expectations by supporting documentation, evidence tracking, and remediation follow-up.
- Drive vendor governance through SLA tracking, performance reviews, issue escalation, scorecards, and continuous improvement routines.
- Serve as a central coordination point across Operations, Technology, Risk, Compliance, Product, PMO, Finance, and external vendors.
- Act as a strategic extension and operational backup to the Director of Banking Operations as needed.
- Perform other duties as assigned.
Benefits
- competitive salaries
- an ownership stake in the company
- medical and dental insurance
- time off
- a great 401k matching program
- tuition assistance program
- an employee volunteer program
- a wellness program
- opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
