Senior Banker - Elmhurst Financial Center - Spanish Required

Bank of America•Elmhurst, NY

2d•Onsite

About The Position

At Bank of America, the Senior Banker serves as the first point of contact for financial center clients. The role helps identify the personal banking needs of individual and small business clients, offers appropriate solutions, and connects clients with specialists. Senior Bankers deepen client relationships through platform services, support self-service and transactional activities, and provide exceptional client care. The role also involves proactively connecting with clients through outbound calls and consistent follow-up routines. This position partners with teams to provide consumer and small business solutions, services, and strategies; assists and educates clients in using self-service technologies; and uses available resources and processes to deliver an accurate, effective client experience. The Senior Banker follows applicable processes, laws, and regulatory guidelines for activities such as account opening, account maintenance, and Digital Assisted Shopping. Bank of America describes its culture as inclusive and caring and emphasizes an in-office environment that supports collaboration, engagement, and career development. This is a first-shift role at the Elmhurst Financial Center, scheduled for 40 hours per week. The position requires weekend and/or extended-hours work and may involve scheduling at another financial center within a reasonable distance. The role is eligible for a formulaic incentive plan and benefits. The posted hourly pay range is $25.97–$31.75, with offers determined by experience, education, and skill set.

Requirements

At least one year of demonstrated sales experience in a relationship-oriented, client-centric environment.
Strong written and verbal communication skills, including confidence engaging clients in person and by phone.
Ability to identify solutions for new and existing clients based on their needs.
Effective collaboration and relationship-building skills.
Ability to learn and adapt to new information and technology platforms, handle ambiguity, and adjust to changing circumstances.
Strong critical-thinking and problem-solving skills.
Effective time-management and organizational skills, including the ability to prioritize and handle multiple tasks simultaneously.
Must be a commissioned notary or successfully obtain a notary commission in the state of employment within a few months of starting; exact timing varies by location and state law.
Must be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
High school diploma, GED, secondary school qualification, or equivalent.
Spanish required, as indicated in the job title.

Nice To Haves

Associate's or bachelor's degree in business, finance, or a related field.
Experience working in a financial center where goals were met or exceeded.
Retail or sales experience in a salary-plus-incentive environment.
Experience working toward individual and/or team goals that were routinely met or exceeded.
Experience with financial information, spreadsheets, and financial skills.
Knowledge of banking products and services.
Strong computer skills, including Microsoft applications, and prior experience using laptop technology.

Responsibilities

Serve as the first point of contact for financial center clients and identify personal banking needs of individual and small business clients.
Offer appropriate banking solutions and connect clients to specialists.
Deepen client relationships through platform services and provide exceptional client care.
Proactively contact clients through outbound calls and conduct consistent follow-up routines.
Partner with teams to provide consumer and small business solutions, services, and strategies.
Assist, educate, and train clients on conducting simple transactions using self-service technologies.
Use available resources, technologies, and processes to optimize the client experience and ensure operational accuracy.
Follow established processes, laws, and guidelines for day-to-day activities, including opening accounts, account maintenance, and Digital Assisted Shopping.
Manage client interactions in the best interests of the bank and clients while complying with regulatory requirements.