Senior Banker - Elmhurst Financial Center - Spanish Required

Bank of America • Elmhurst, IL

1d • $26 - $32 • Onsite

About The Position

At Bank of America, the Senior Banker serves as the first point of contact for financial center clients. The role helps uncover personal banking needs for individual and small business clients, offers appropriate solutions, connects clients with specialists, and provides exceptional client care. The Senior Banker deepens client relationships through platform services, supports clients with self-service and transactional activities, and proactively reaches out through outbound calls and consistent follow-up routines.

The position partners with teams to provide consumer and small business solutions, services, and strategies, and assists clients with self-service technologies. It uses available resources, technology, and processes to deliver an accurate, efficient client experience while adhering to laws, regulatory requirements, and established procedures. This role is based at the Elmhurst Financial Center and requires in-office work. It is a 40-hour-per-week, first-shift position, and the role requires Spanish.

Requirements

• At least one year of demonstrated sales experience in a relationship-oriented, client-centric environment.
• Strong written and verbal communication skills, with the ability to engage clients confidently in person and by phone.
• Ability to communicate in Spanish, as indicated by the role title.
• Ability to identify solutions for new and existing clients based on their needs.
• Strong client focus, work ethic, motivation, and results orientation.
• Ability to collaborate effectively and build and nurture strong relationships.
• Ability to learn and adapt to new information and technology platforms, handle ambiguity, and adjust to changing circumstances.
• Strong critical-thinking and problem-solving skills.
• Effective time management, organization, prioritization, and ability to perform multiple tasks simultaneously.
• Must be a commissioned notary or successfully obtain a notary commission in the state of employment within a few months of starting; exact timeframe varies by location due to differing state laws.
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
• High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

• Associate's or bachelor's degree in business, finance, or a related field.
• Experience working in a financial center where goals were met or exceeded.
• Retail and/or sales experience in a salary-plus-incentive environment.
• Experience working toward individual and/or team goals that were routinely met or exceeded.
• Experience with financial information, spreadsheets, and financial skills.
• Knowledge of banking products and services.
• Strong computer skills, including Microsoft applications, and prior experience using laptop technology.

Responsibilities

• Serve as the first point of contact for financial center clients and uncover personal banking needs for individual and small business clients.
• Offer appropriate financial solutions and connect clients to specialists.
• Deepen client relationships through platform services and provide exceptional client care.
• Proactively connect with clients through outbound calls and consistent follow-up routines.
• Partner with teams to provide consumer and small business solutions, services, and strategies that help clients navigate their priorities.
• Assist, educate, and train clients on conducting simple transactions through self-service technologies.
• Use available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
• Follow established processes, laws, and guidelines for activities such as opening accounts, account maintenance, and Digital Assisted Shopping.
• Manage client interactions by choosing an appropriate course of action for the bank and its clients and complying with regulatory requirements.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Formulaic incentive plan eligibility, with opportunities that may be monthly, quarterly, and/or annual and are earned based on performance against defined metrics.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED