Senior AV/VTC Personnel

Quantum Sky•Washington, DC

22h•$90,000 - $110,000•Onsite

About The Position

Quantum Sky is searching for a full-time Senior AV/VTC Specialist to support the EEOC OCIO Enterprise Helpdesk. This role supports operation, maintenance, integration, and support of audiovisual, video conferencing, and multimedia production systems across EEOC. The Senior AV/VTC Specialist will provide high-level technical expertise for live events, executive communications, enterprise collaboration platforms, digital media production, and AV/VTC system reliability across Headquarters and 53 nationwide field offices.

Requirements

Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field.
Senior Expert AV/VTC Specialist with ten (10) years of experience supporting an environment similar to EEOC’s.
Experience supporting equipment identified in the PWS appendices.
Experience working with 53 nationwide field offices.
Ability to support Microsoft Teams, Zoom, Poly RealPresence, Cisco/Webex environments where applicable, AV/VTC endpoints, codecs, DSPs, control systems, conference room platforms, and collaboration technologies identified in the PWS.
Ability to support live, virtual, and hybrid meetings and events, including executive and high-profile events.
Ability to document, track, troubleshoot, resolve, and report AV/VTC service requests and onsite support tickets.
Acceptable command of the English language and ability to pass COR resume review.
Must currently possess or be able to favorably pass a full-field five-year employment background investigation prior to performing work under the contract.
Must have at least a Background Investigation (BI). The PWS states the process normally requires a completed SF-85P, “Questionnaire for Public Trust Positions,” and references OPM suitability standards.

Nice To Haves

No source-specific degree or certification requirement is provided for the Senior AV/VTC Specialist in the source package.

Responsibilities

Support operation, maintenance, integration, and support of audiovisual, video conferencing, and multimedia production systems.
Provide technical expertise for live events, executive communications, enterprise collaboration platforms, and digital media production while ensuring reliable AV/VTC performance across EEOC.
Provide on-site support, ad hoc services, travel support, training support, remote support, and/or evaluation of EEOC field office AV/VTC requirements as needed and approved.
Support AV and VTC events including meetings and conferences requiring AV/VTC hardware support, public address systems with multiple microphone/line-level sources, public display for live/recorded/VTC video, computer display, and open/closed caption support.
Configure, operate, maintain, and troubleshoot AV equipment and multimedia production technologies.
Support video editing and post-production, video switching, camera operations, graphic design, animation, motion graphics, audio mixing, digital signal processing, control systems, projection systems, and LED display technologies as required by the PWS.
Provide operational support for video teleconferencing and collaboration platforms including Microsoft Teams, Zoom, Poly RealPresence, video webinars, and breakout rooms.
Schedule and manage virtual meetings, coordinate connections between multiple locations, monitor audio and video performance, and resolve connectivity, interoperability, and user support issues.
Receive, track, manage, document, troubleshoot, and resolve AV/VTC service requests and trouble tickets submitted by EEOC personnel for AV/VTC systems at any EEOC location.
Support planning, setup, execution, and post-event activities for live and virtual events including town halls, executive meetings, training sessions, webcasts, and conferences.
Operate production equipment, perform live video switching and audio mixing, support recording and streaming, and help ensure seamless production delivery throughout the event lifecycle.
Support design, implementation, integration, and sustainment of AV/VTC solutions, including signal-flow documentation, AV-over-IP and supporting network infrastructure, multiple communications platforms, and recommendations for performance, reliability, and scalability improvements.
Provide preventive and corrective maintenance for AV/VTC systems, including diagnosis of audio, video, network connectivity, codec, and hardware issues; routine inspections; upgrades; firmware updates; and lifecycle management documentation.
Initiate formal escalation procedures if an AV/VTC issue cannot be resolved within 24 hours of the initial service request and coordinate until services are fully restored.
Resolve at least 90% of incoming AV/VTC service requests and onsite support tickets without escalation; no more than 10% may be escalated to EEOC AV/VTC management.