Intermediate AV/VTC Specialist

Quantum Sky•Washington, DC

22h•$70,000 - $90,000•Onsite

About The Position

Quantum Sky is searching for a full-time Intermediate AV/VTC Specialist to support the EEOC OCIO Enterprise Helpdesk. This role supports AV/VTC operations, troubleshooting, service requests, event support, collaboration platforms, and maintenance activities across EEOC. The Intermediate AV/VTC Specialist will support meetings, conferences, executive communications, live and virtual events, and field-office AV/VTC needs in coordination with senior AV/VTC personnel, Production Engineer, Event Coordinator/Project Manager, and EEOC stakeholders.

Requirements

Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field.
Intermediate-level AV/VTC Specialist with a minimum of six (6) years of experience supporting an environment similar to EEOC’s.
Experience supporting AV/VTC equipment, conference room technologies, collaboration platforms, and enterprise AV/VTC service requests.
Ability to support Microsoft Teams, Zoom, Poly RealPresence, webinars, breakout rooms, and multi-location AV/VTC coordination.
Ability to troubleshoot audio, video, connectivity, interoperability, user support, codec, AV hardware, and collaboration technology issues.
Ability to support live, virtual, and hybrid meetings and events.
Acceptable command of the English language and ability to pass COR resume review.
Must currently possess or be able to favorably pass a full-field five-year employment background investigation prior to performing work under the contract.
Must have at least a Background Investigation (BI). The PWS states the process normally requires a completed SF-85P, “Questionnaire for Public Trust Positions,” and references OPM suitability standards.

Nice To Haves

No source-specific degree or certification requirement is provided for the Intermediate AV/VTC Specialist in the source package.

Responsibilities

Support operation, maintenance, integration, and troubleshooting of audiovisual, video conferencing, and multimedia production systems.
Provide on-site support, ad hoc services, travel support, training support, remote support, and/or evaluation of field office AV/VTC requirements as needed and approved.
Support AV and VTC events including meetings and conferences requiring AV/VTC hardware, public address systems, live/recorded/VTC video display, computer display, and open/closed caption support.
Configure, operate, maintain, and troubleshoot AV equipment and multimedia production technologies, including camera operations, audio mixing, DSP, control systems, projection systems, and LED display technologies as assigned.
Support Microsoft Teams, Zoom, Poly RealPresence, video webinars, breakout rooms, and other collaboration technologies identified by the PWS.
Schedule and manage virtual meeting support activities, coordinate connections between multiple locations, monitor audio/video performance, and resolve connectivity, interoperability, and user support issues.
Receive, document, track, and resolve AV/VTC service requests and trouble tickets submitted by EEOC personnel for AV/VTC systems at any EEOC location.
Support setup, execution, and post-event activities for live and virtual events including town halls, executive meetings, training sessions, webcasts, and conferences.
Operate or support production equipment, live video switching, audio mixing, recording, streaming, and production delivery throughout the event lifecycle as assigned.
Support preventive and corrective maintenance for AV/VTC systems, including routine inspections, troubleshooting, upgrades, firmware updates, lifecycle management, and maintenance documentation.
Support AV/VTC design, implementation, integration, sustainment, system documentation, signal flow diagrams, AV-over-IP support, and recommendations for reliability or scalability improvements as assigned.
Escalate unresolved AV/VTC issues in accordance with formal escalation procedures when an issue cannot be resolved within 24 hours of the initial service request.
Contribute to achieving the AV/VTC AQL: resolve at least 90% of incoming AV/VTC service requests and onsite support tickets without escalation, with no more than 10% escalated to EEOC AV/VTC management.