Senior AV Production Specialist

eBay•San Jose, CA

21h•Onsite

About The Position

eBay is seeking an experienced, passionate, and customer-focused AV Production Specialist to support technical production and execution of live, virtual, and hybrid events on the eBay campus, with primary responsibility for the Main Street Auditorium. This role will also manage the coordination and scheduling of these events and rehearsals with external vendors as well as internal eBay employees. The ideal candidate brings a strong balance of executive presence, technical depth, and operational excellence. They are highly organized, detail-oriented, and thrive in fast-paced, high-visibility environments supporting Directors, VPs, and C-level executives. Customer experience and professionalism are paramount at eBay. A strong technical foundation combined with exceptional service mindset is key to success in this role.

Requirements

Proven experience managing, organizing, and supporting live AV productions, including large-scale corporate, executive, and high-visibility events.
Extensive experience supporting senior leadership (Directors, VPs, C-level) with professionalism and strong executive presence.
Exceptional customer service mindset with strong verbal and written communication skills.
Demonstrated ability to operate independently in fast-paced, high-stakes environments while maintaining composure under pressure.
Strong troubleshooting and problem-solving abilities, particularly under tight deadlines or during live events.
High attention to detail with excellent organizational and project management skills.
Proactive, solutions-oriented approach with the ability to anticipate needs and mitigate risks before they impact the event.
Deep hands-on experience with enterprise AV and production systems, including: Barco E2 event processors, Barco LED tiles and LED wall systems, Yamaha digital mixing consoles (DM7, QL Series preferred), Extron XTP Matrix switching and routing, Extron DSP, Meyer Sound systems and Galaxy DSP, Dante audio networking, Clear-Com systems (HelixNet, FreeSpeak), Panasonic PTZ cameras and controllers, Poly G7500, Mitti and QLab playback systems, Companion and Stream Deck, LED lighting systems.
Live Streaming & Virtual Platforms: Zoom Webinars, Microsoft Teams, Webex, Vimeo, YouTube Live.
Experience managing hybrid event workflows and broadcast-quality webcasting.
Presentation tools (Google Slides, PowerPoint, Keynote).
Video switching, mapping, and broadcasting.
Video editing tools (e.g., Camtasia).
Knowledge of networked AV environments.

Responsibilities

Oversee technical production for live, hybrid, and virtual events including town halls, executive presentations, panels, product launches, and large corporate meetings.
Oversee technical rehearsals, speaker preparation, and live content delivery to ensure seamless execution.
Liaise with senior leadership to align on event objectives, provide regular updates, and deliver post-event insights and recommendations.
Coordinate scheduling and logistics with internal teams and external production vendors.
Troubleshoot and resolve technical issues in high-pressure live environments.
Develop and maintain production best practices, documentation, and standardized workflows.
Stay current on industry trends and emerging technologies in live streaming and hybrid event production.
Support broader Conferencing & Media Services team initiatives and operational projects.
Assist with event production outside of the Main Street Auditorium as needed.
Conduct room checks and proactive system health validation across supported spaces.
Support ticket queue management, including troubleshooting user and operational tickets.
Perform video editing and post-production tasks for recorded events and internal communications.
Assist with documentation updates, process improvements, and technical standardization efforts.
Partner with team members on new technology deployments, testing, and optimization initiatives.
Provide cross-functional support during peak event seasons.