SENIOR AV MANAGER

Compass Group•Boston, MA

1d•$104,000 - $116,000•Onsite

About The Position

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how you apply your expertise to meet the moment’s challenge. For three decades, we have brought long-range, strategic thinking to AV, IT and acoustics design and operations challenges, focusing not just on technology in the built environment, but also on how people, processes and places fit together to reflect the way people actually work, learn and play – no matter where they are in the life cycle of their technology journey. Our consultants are among the most qualified in the industry and have provided award-winning AV, IT and acoustics design services for some of the most well-known corporate, education, government and community clients worldwide, and our highly certified on-site technology hospitality advocates have become integral to the culture of global enterprises, tackling the daily technical and logistical challenges of our clients’ meetings and events so they can focus on what matters most – their business. We are seeking passionate, creative thinkers who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions. If that sounds like you, then you’re looking for us, and we’re looking for you. Job Summary The Senior AV Manager is responsible for providing strategic and operational leadership for audiovisual services across two client sites located in Boston, MA and 1 client site in New Haven, CT. This role oversees the delivery of high-quality AV support, leveraging state-of-the-art technology and managing a team of AV professionals to ensure exceptional service and execution. The Senior AV Manager will drive operational excellence, client satisfaction, and alignment with organizational standards while supporting the evolving technology needs of both locations. This is a fully onsite position requiring a regular presence five days per week to effectively lead operations, support team members, and maintain strong client partnerships across the assigned sites.

Requirements

Minimum of six years' work experience in an audio visual manager or supervisor role
Advanced knowledge of integrated AV systems
Proactive mindset to anticipate and support changes in our business
Superior quantitative, oral and written communications and problem-solving/strategizing skills
Exceptional customer service abilities
Ability to move conference room tables, chairs and lift 50 pounds as needed

Nice To Haves

Bachelor’s Degree, preferred
CTS Certification a plus

Responsibilities

Troubleshoots processes to provide solutions for presentation needs under high-pressure circumstances and conferences
Supervises, motivates, and trains staff
Tracks equipment inventory and controls as well as SLA compliance
Ensures room check inspections and regular preventative maintenance is performed on all equipment
Creates proposals for new AV equipment, services, or staffing as requested or needed
Identifies continuous improvement processes for seamless customer service
Performs other duties as assigned