Senior AV Field Engineer

Diversified•Boston, MA

20h•$117,270 - $143,330

About The Position

Diversified is a global audiovisual and media technology company that designs and builds spaces and experiences for clients in corporate, entertainment, sports, retail, and government industries. The Senior Field Engineer focuses on commissioning complex systems at customer sites, testing and fine-tuning equipment so that each component and the complete system operate according to design intent. The role covers New England, and the employee must live within the territory. Frequent travel is required, primarily by car, with occasional air travel; the employee will use a company vehicle. Local travel to job sites generally accounts for 70–90% of the work, while remote travel may reach 30% at times, with 10% required regularly. The engineer works with a wide range of equipment and manufacturers, including audio, video, displays, control systems, and networking. The role coordinates with programmers, project managers, engineers, and other stakeholders, and may involve working independently after installation is substantially complete. The Senior Field Engineer may lead teams on large projects, make simple code and touch-panel updates under a programmer’s direction, and mentor and remotely support other Field Engineers. Construction-site work is a regular part of the role, alongside normal office conditions when not on site.

Requirements

Five or more years of directly related experience as a Field Engineer.
AVIXA CTS certification is required.
Excellent verbal and written English skills.
Good customer service skills.
Field installation and/or system design experience.
Valid driver’s license in the employee’s state of residence.
Familiarity with audio, video, and network-based systems and equipment.
Ability to diagnose, troubleshoot, and resolve complex technical problems.
Ability to travel frequently by car and occasionally by airplane, including regular remote travel.
Must live within the New England territory.

Nice To Haves

AVIXA CTS-D or CTS-I certification is preferred.
ISF display certification is desired.
Networking knowledge and/or certifications.
DSP certification from one or more of Biamp, QSC, or BSS.
Level one programming/configuration certification from Crestron and/or Extron.
Other relevant certifications may be required or preferred depending on the technology focus of the position.

Responsibilities

Commission and optimize field systems, including audio, video, displays, control, and networking equipment, to ensure they operate as designed.
Work with system programmers to confirm control-system functionality; coordinate remote code loading and troubleshooting as needed.
Lead teams on large projects when required.
Make simple code and touch-panel updates under the direction of the assigned programmer.
Stay current on technology, firmware updates, and common field issues.
Diagnose existing and newly discovered problems and develop solutions.
Mentor Field Engineers and provide them with remote assistance and support.
Coordinate with project managers, engineers, and other team members to support smooth project completion and communication.
Follow job-site safety regulations and use required personal protective equipment.

Benefits

Multiple medical plan options.
Company HSA and HRA contributions.
Dental coverage, including orthodontic benefits, and vision plans.
Company-paid basic life and AD&D insurance.
Short-term and long-term disability insurance.
Employee Assistance Program (EAP).
Three weeks of paid time off, plus company holidays and floating holidays.
401(k) with company match.
Paid maternity leave.
Healthcare and dependent care flexible spending accounts (FSA).
Voluntary benefits including critical illness, hospital indemnity, accident insurance, pet insurance, homeowners and auto insurance, supplemental life and AD&D coverage, and legal services.
Commuter benefits.