Senior AV Field Engineer

Diversified•Washington, DC

4d•Onsite

About The Position

A Senior Field Engineer (SFE) will focus on commissioning complex systems. Commissioning involves the testing and fine tuning of all the equipment in the system to ensure it is working well, independently and as a system, per the design intent. The SFE will travel to the customer’s site, and ensure the system is installed, setup and operating as designed. The SFE should be able to solve issues as they arise and be able to communicate with the team as needed. This position will mentor other FE’s and assist other FE’s through remote online support. The Territory covers Virginia, Maryland, & DC: as such, candidate must reside in, or be willing to relocate to that Territory.

Requirements

Five or more years’ experience as a commercial AV Field Engineer
Networking knowledge and/or certifications
Proficient with Microsoft Office 365
Able to concisely, consistently, and appropriately communicate with the project team
Able to manage multiple additional FEs and Install Techs on large sites; maintain overall project implementation status and reporting
Field installation and/or system design experience
Able to troubleshoot complex AV and network systems from conference rooms to hybrid-live event spaces
Employee must possess a valid driver’s license in their state of residence

Nice To Haves

Self-starter and requires little direct oversight to perform tasks
Excellent Verbal and Written English Skills.
Good customer service skills
Be familiar with audio, video and network-based systems and equipment
Extensive familiarity with MTR and Zoom Rooms
Familiarity with broadcast or hybrid conference-live event systems
ISF Certification for displays is desired
AVIXA CTS Certification is preferred
AVIXA CTS-D or CTS-I is preferred

Responsibilities

Lead the commissioning effort of large and/or complex projects greater than $750k as the technical expert on site or remotely, providing training, support, and ongoing development of other FEs.
Implements and trains other field engineers and install technicians on how to implement system installations and commissioning according to the quality checklist.
Create, manage, and communicate on-site progress and roadblocks by aggregating team reports and passing them forward to PM and/or client regularly.
Support projects remotely, accessing and commission AV systems by utilizing local support personnel.
Troubleshoot advanced technical issues by tracing signal flow and engaging the appropriate parties to assist in resolving the issue.
Configure AV network and coordinate client network.
Create and modify DSP files for complex divisible systems with an emphasis on AEC optimization for videoconferencing and coordinating control objects with programmer.
Contributes lessons learned feedback to the install, design, and pre-sales engineering teams to constantly improve system designs, product selection, and implementation.
Archive configuration and programming files with appropriate labeling to increase the efficiency and effectiveness of the service team and adapt previous configurations for new projects to increase efficiency.
Maintain and grow certifications and technical knowledge.