Senior AV Field Engineer - Integration

Diversified•Quincy, MA

1d•Onsite

About The Position

A Senior Field Engineer (SFE) will focus on commissioning complex systems. Commissioning involves the testing and fine tuning of all the equipment in the system to ensure it is working well, independently and as a system, per the design intent. The SFE will travel to the customer’s site, and ensure the system is installed, setup and operating as designed. The SFE should be able to solve issues as they arise and be able to communicate with the team as needed. This position will mentor other FE’s and assist other FE’s through remote online support. The Territory covers New England: Must live within the Territory.

Requirements

Five or more years directly related experience as an FE.
Excellent Verbal and Written English Skills.
Good customer service skills.
Field installation and/or system design experience.
Employee must possess a valid driver’s license in their state of residence.
Be familiar with audio, video and network-based systems and equipment.
Ability to diagnose, troubleshoot and resolve complex technical problems.
Networking knowledge and/or certifications.
AVIXA CTS Certification is required.

Nice To Haves

ISF Certification for displays is desired.
AVIXA CTS-D or CTS-I is preferred.
DSP certification from one or more of the following manufacturers: Biamp, QSC, BSS.
Level one programming/configuration certification from Crestron and/or Extron.
Other relevant certifications may be required or preferred based on the technology focus of the position.

Responsibilities

Commission systems in the field.
Optimize all the settings in the equipment to ensure the system is operating as designed, including audio, video, displays, control and networking.
Work closely with the system programmer to ensure the control system is functioning without issues, which may include remote systems work to load new code and troubleshoot issues.
May be required to regularly lead a team on large projects.
Provide simple code and touch panel updates under the direction of the assigned programmer.
Keep current on technology, latest firmware updates, and common field issues.
Diagnose known and found problems and formulate solutions.
Mentor and provide remote assistance and support to other FE’s.
Travel to customer sites to ensure systems are installed, set up, and operating as designed.
Solve issues as they arise and communicate with the team as needed.