Senior AV Field Engineer - Integration

Diversified • Cambridge, MA

2d • Onsite

About The Position

A Senior Field Engineer (SFE) will focus on commissioning complex systems. Commissioning involves the testing and fine tuning of all the equipment in the system to ensure it is working well, independently and as a system, per the design intent. The SFE will travel to the customer’s site, and ensure the system is installed, setup and operating as designed. The SFE should be able to solve issues as they arise and be able to communicate with the team as needed. This position will mentor other FE’s and assist other FE’s through remote online support. The Territory covers New England: Must live within the Territory.

Requirements

• Five or more years directly related experience as an FE.
• Excellent Verbal and Written English Skills. Good customer service skills.
• Field installation and/or system design experience
• Employee must possess a valid driver’s license in their state of residence
• Be familiar with audio, video and network-based systems and equipment
• Ability to diagnose, troubleshoot and resolve complex technical problems
• Networking knowledge and/or certifications
• AVIXA CTS Certification is required
• DSP certification from one or more of the following manufacturers: Biamp, QSC, BSS
• Level one programming/configuration certification from Crestron and/or Extron

Nice To Haves

• ISF Certification for displays is desired
• AVIXA CTS-D or CTS-I is preferred
• Other relevant certifications may be required or preferred based on the technology focus of the position.

Responsibilities

• Commission systems in the field. The SFE will optimize all the settings in the equipment to ensure the system is operating as designed. Audio, video, displays, control and networking all have different optimization and adjustment needs.
• The SFE will work closely with the system programmer to ensure the control system is functioning as without any issues. Remote systems work with programmers is common to load new code and troubleshoot issues.
• May be required to regularly lead a team on large projects.
• The SFE should be able to provide simple code and touch panel updates under the direction of the assigned programmer.
• Keep current on technology, latest firmware updates, common field issues
• Diagnosing known and found problems and formulating solutions
• The SFE will mentor and provide remote assistance and support to other FE’s.

Benefits

• Multiple medical plan options to suit your family’s needs
• Dental (including orthodontic coverage) and vision plans
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401k with Employer Match
• Paid Time Off and Paid Holidays
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
• Commuter Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed